Auto Translation

live agents may not be proficient in the native language of the customer they are connecting with giving users and agents the ability to communicate with each other in real time in their preferred language goes a long way to ensure seamless customer experience for businesses, the ability to communicate in real time with end users in the language of their choice helps to – speed up customer service, improve customer satisfaction and boost revenue availability availability auto translation feature is available for customers with enterprise plan and above it can be used with oneview inbox translate chat bot messages account setup on google suite account setup on google suite prerequisites – you also need to make sure that there is a billing account associated with the https //console cloud google com/cloud resource manager that you intend to use step 1 ensure that https //console cloud google com/apis/library/translate googleapis com?project=angelic hold 300912 step 2 go to the credentials workflow from the apis & services menu step 3 click on "create credentials" button at the top bar and select "api key" step 4 select the api key option from the create credentials menu that comes up step 5 the api key will be generated that you can use to integrate with the platform copy the key over and enter it in the engati integration account section account setup on engati account setup on engati to setup an account on engati follow the steps mentioned below step 1 navigate to integrations > cloud integrations > google translate step 2 give an account name and click on next step 3 provide the api key, which is obtained on purchase from the google cloud translate services step 4 click on complete setup step 5 navigate to configure > integration > google translate step 6 from the dropw down menu, select the google translate account you have integrated google translate for your chatbot google translate for your chatbot to enable google translate for your chatbot, step 1 navigate to configure > languages and click on "enable" step 2 click on "+add new language" and from the dropdown menu select the language step 3 once you are done selecting the language, click on "add language" this will enable auto translate for all additional languages you add for your chatbot google translate for oneview inbox google translate for oneview inbox enable and set preferred language enable and set preferred language step 1 enable auto translation would be to check "allow auto translation" under configure> live chat> chat settings step 2 setup the preferred language by navigating to ‘region settings’ under ‘account settings’ step 3 select your preferred language from the dropdown use auto translation on oneview use auto translation on oneview agents in the one view will be able to see a panel above the respond box that will indicate the to > from language with a toggle button that can be switched on and off this panel will be available only when the steps to set up auto translation have been completed ensure that the toggle is on, for the auto translation to work seamlessly, switching the toggle to off will disable auto translation of messages if the auto translation fails then the toggle goes into the off state and a message is displayed on the panel ‘auto translation failed !’ the agent cannot switch on the toggle in this state when the auto translation service is again online the ‘to’ > ‘from’ message is displayed once more and the agent can switch the toggle on once more for the auto translation to begin users will see the agent and bot messages, in their select or default language if you face any issues or queries please reach out to us at mailto\ support\@engati com