9min

Broadcasts

Introduction

Broadcasts and campaigns constitute the ability to push content to your engaged chatbot users. This makes it a great marketing tool for business owners and marketers. The opportunities are immense

– Keep your users engaged on a regular basis – Reach out to a specific segment of users for important notifications or transactions

Usage of broadcasts and campaigns,

  1. Trigger or schedule broadcast for the users
  2. Use Campaigns to subscribe users and schedule or send messages to engage them
  3. Send or schedule WhatsApp template messages for exiting and new users

 

Availability

Broadcast and campaigns are available for the following channels,

  1. Facebook Messenger – Supports sending messages to existing users only within 24 hours of the last user message
  2. Instagram – Supports sending messages to existing users only within 24 hours of the last user message
  3. Line
  4. Microsoft Teams
  5. Slack
  6. WhatsApp – Supports sending template messages to all existing and new users
  7. Website – Supporters sending messages only to active users
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Updated 18 May 2022
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