Customers can use DocuSense by navigating to the Cognitive Search option present in the Train tab. Cognitive Search aims to provide bot builders the ability to upload documents which will be used to answer chatbot users’ queries. It also minimizes the bot training effort and provides an option to combine answers to user queries from multiple sources such as, FAQs and Cognitive Search. This widens the capability of the bot to provide more appropriate responses, reduces effort and time consumed leading to a more intelligent bot with lesser efforts.
This feature is available for Enterprise plan customers. Please reach out to firstname.lastname@example.org to enable this feature.
Step 1 – Go to the Train tab and select Cognitive Search.
Step 2 – Click on the ‘Upload Document’ button
Step 3- Once you click on the button, it would trigger a pop up which would require you to fill up the following information.
Document Name – A name for the document that you are uploading for easy tracking purposes.
Category – A category under which you want to place this document, for example, Documents consisting of security can be placed under the security category, documents to look up to for queries regarding infrastructure can be placed under the Infrastructure category.Upload Document – Select your preferred type of document upload. Upload could be via a file or a link to a web page.And then proceed to upload the document.
External Link – Engati has its own document viewer but you can also add the source link of your document. The end-users when they click on the Link would be redirected to our Document viewer where they can view the Source document with the highlighted texts.
Once the Document has been updated the system will process it and will display a message of ‘Processing’.
Upon successful completion of the document the following message ‘Ready to Search’ will be shown.
To configure the settings navigate through the following settings –Train -> Settings -> Cognitive Search
4. Include Section title – Enabling this configuration will show the title of the section from the document where the response was retrieved.
5. Show Entire Paragraph – Enabling this configuration will show the entire paragraph content from the document where the response was retrieved.
6. Show Document Title – Enabling this configuration will show the Document Name from where the response is retrieved in the response snippet.Enabling this will also result in the subsequent appearance of the following configurations
6.1 Show link To access the Document – Enabling this configuration will make the Document Name clickable and open the document in the Document Viewer.
6.2 Allow Copy in Viewer – Enabling this configuration will allow a copy of the document content in the Document Viewer.
6.3. Highlight Color – Select the color that would be used to highlight the matching content in the Document Viewer.