Configuring and Using Question Suggestions

introduction the question suggestions feature enhances user interaction by providing helpful suggestions when the bot encounters a fallback scenario this ensures that users are guided to relevant information even when a direct answer is unavailable by default, the suggestions are divided as follows 60% faq suggestions based on frequently asked questions (faqs) 40% document suggestions based on content extracted from related documents how it works fallback trigger when the bot cannot provide a direct response to a user's query, the fallback mechanism triggers suggestion generation based on the default ratio, the bot displays 60% faq suggestions top faq based recommendations 40% document suggestions relevant document based recommendations \ example of question suggestions scenario user asks an unsupported question user query "what are the services offered for male infertility" bot response the bot doesn’t have an exact answer and displays suggestions faqs (60%) documents (40%) key attributes for suggestions question suggestions purpose activates the suggestion mechanism during fallback scenarios function displays relevant suggestions to the user faq ratio purpose determines the percentage of faq based suggestions default value 60% dynamic questions ratio purpose determines the percentage of document based suggestions default value 40% if you face any issues or queries please reach out to us at mailto\ support\@engati com