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Engati - User Guide
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Getting started with Engati

3min

Engati is a Customer Experience platform with 2 core offerings – chatbots and live chat. Engati allows you to build and deploy conversational automation and intelligence of varying complexities & scales with ease. With 150+ chatbot templates to help you get started, a best-in-class Conversation Flow builder, robust integration capabilities, and the ability to deploy the bot on Website, Facebook Messenger, WhatsApp, Instagram, or one of 15+ channels, Engati has made conversational automation easier than ever before.



Engati live chat allows businesses to engage with their customers, employees, and prospects over real-time human conversations across 15+ channels. Other key features include native self-service automation, skill-based routing, one-view inbox, real-time administration and supervision, in-depth analytics and dashboards, and queue management amongst others.

The platform allows you to build, deploy and train the bot. You can also send broadcasts and campaigns, add agents and respond to queries in real-time, monitor bot and agent performance, and much more!

Welcome again to this brand new experience at Engati!





Updated 03 Mar 2023
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