How to add FAQs

frequently asked questions (faqs) are standard query responses that can handle customer queries for ecommerce, we have a ready template available, you can access it https //docs google com/spreadsheets/d/1t0st0epx7lq9ftoczhhbiqzt kw kwcebn6sysof1vw/edit#gid=1495778634 create a copy of this document and add the responses according to your store once edited, you can add these faqs by downloading and importing this csv file to upload, go to intelligence, select faqs, and click on upload faq once added, you’ll be able to see the faqs on this page you can edit, add or delete faqs to add faqs individually, you can click on add faq add query variations and add responses to improve bot responses, you can go to response training for the user message, you can see the response, it can be either a path or an faq for queries the bot cannot answer, it triggers the ‘default message’ path you can train these queries to improve the responses