16min

Instagram Pre requisites

1. Introduction

Instagram as a channel has a list of pre requisites that the Instagram page/business account owner has to complete in order to deploy the bot

2. Pre requisite steps

Step 1: Ensure that your account is a Professional account

  • Navigate to Edit profile on Instagram Web and check if you can see an option to – Switch to Personal Account
  • Navigate to profile and ‘Settings’ on Instagram mobile app

If you see an option to ‘Switch to Personal account’ that means you already have an Instagram professional/business account and can jump to Step 3.

If not, follow the below steps to convert your account to a Professional Account

Instagram Web:

  • Navigate to Edit profile on Instagram Web and click on ‘Switch to Professional Account’
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  • Select your type of profession and click on the following steps

Instagram Mobile App:

  • Navigate to bottom right to access profile
  • Click on ‘Settings’ and ‘Switch to Professional Account’
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  • Select the type of account and type of business and save

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Step 2: Connect your Instagram professional account to a facebook account and page

This setting can be completed only through Instagram Mobile App. Please follow the below steps on Instagram mobile application,

  • Click on bottom right icon to access your profile and click on Settings
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  • Click on Business setting and select option to ‘Connect or Create’
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  • Login to the facebook account, with which you want to connect your instagram professional account
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  • Connect to an existing facebook page or create a new facebook page
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  • Click on back or done and you will no longer see an option to Connect or Create

Step 3: Toggle message availability for external apps

This setting can be completed only through Instagram Mobile App. Please follow the below steps on Instagram mobile application,

  • Navigate to Settings and click on ‘Privacy’ and then ‘Messages’
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  • Toggle the option ‘Allow Access to Messages’ to ON
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After finishing the above steps, you can proceed to Engati portal and continue connecting your chatbot to Instagram



Updated 03 Jun 2022
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