1. Introduction

LINE is a freeware app for instant communication on electronic devices such as smartphones, tablets, and computers. LINE users exchange texts, images, video, and audio, and conduct free conversations and video conferences. Your business is growing and you want to automate most of the workflows, creating a chatbot for it would be really helpful, and deploying it on your primary channel of communication would be amazing. Engati helps you deploy your bot on Line.

1.1 Access to Setup

1.1.1 To access the setup for Line, navigate to Configure> Deployment> Line on the Engati portal.

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2. Steps to configure the bot to function on Line

See below for detailed steps for deploying the Bot on Line

2.1 Account Registration

2.1.1. In the LINE mobile app, go to Settings > Account > Email Account Registration to create an account.

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2.1.2 In a browser, log in to the LINE business centre and complete registration

2.2 Setting up Messaging API

2.2.1 Click the Start using Messaging API button from your line developers account.

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2.3 Creating a Provider

2.3.1 Enter Individual or Company Name as Provider

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2.3.2 Click Next Page and enter the following information on the page:

– App Icon  – App Name  – App Description – Select Free plan **  – Category and Subcategory for your business type

2.4 Important Notes

– Enter the Email address for bot notifications and announcements.  – PUSH_MESSAGE & REPLY_MESSAGE APIs are necessary to configure the Line channel on Engati. Please verify if access to these APIs are available with Free plan in your region, else choose an appropriate plan (Developer/Pro plan)

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2.4.1 Click Confirm and accept LINE Terms of Use and Messaging API Terms of Use

2.4.2 Click on the Messaging API app to continue the configuration

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2.5 Channel Access Token

2.5.1 Scroll down and inside messaging settings go to Channel access token (long-lived) and click the Issue button.

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2.6 Updating Access token

2.6.1 Copy the Channel Access Token from the Line developer and paste it in the Engati portal, Configure-> Deployment-> Line.

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2.7 Enabling Webhooks

2.7.1 Enable Use webhooks from the messaging settings. 2.7.2 Edit the webhook URL and paste the webhook URL from your Engati portal, Configure->Deployment->Line.

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2.8 Disabling auto-reply from Line

2.8.1 Disable Auto-reply messages and Greeting messages from the Messaging settings. 2.8.2 Once you’ve done this, click the Verify button to send a test call to your agent. If all goes well, you’ll see a blue tick with Success Message

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2.9 Testing

2.9.1 To test your agent, tap on the three horizontal dots on the main screen of the LINE app. Then tap the QR code icon and scan the QR code on the settings page of your bot. This will add your bot to the list of conversations.

Note: At present Line doesn’t allow more than four options in a ‘Send message with option node’.

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Updated 03 Jun 2022
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