Engati Product Docs

⌘K
Engati - User Guide
Getting started with Engati
Registration
Login
Forgot Password
Navigation
Creating your first bot
Building your bot
Harnessing conversational intelligence
Deploying the bot
Simplified Broadcast
Tracking & Analytics
Activating Live Chat
Managing your account
Engati for Shopify - What’s in it for you?
Engati for WooCommerce - Onboarding and Deployment
Engati APIs
What's New?
Docs powered by
Archbee
Engati - User Guide
Deploying the bot

Line

18min

1. Introduction

LINE is a freeware app for instant communication on electronic devices such as smartphones, tablets, and computers. LINE users exchange texts, images, video, and audio, and conduct free conversations and video conferences. Your business is growing and you want to automate most of the workflows, creating a chatbot for it would be really helpful, and deploying it on your primary channel of communication would be amazing. Engati helps you deploy your bot on Line.

1.1 Access to Setup

1.1.1 To access the setup for Line, navigate to Configure> Deployment> Line on the Engati portal.

Document image


2. Steps to configure the bot to function on Line

See below for detailed steps for deploying the Bot on Line

2.1 Account Registration

2.1.1. Set up your LINE account on mobile as shown below.

Document image


2.1.2 Go to Settings > Account > Email Account Registration to create an account.

Document image


2.1.3 In a browser, log in to the LINE business center and complete the registration.

Document image


2.2 Setting up Messaging API

2.2.1 Click the Start using Messaging API button from your line developers account.

Document image


2.3 Channel Type and Creating a Provider

2.3.1 Select the channel type as ‘Messaging API’ and Enter the Individual or Company Name as Provider.

Document image


2.3.2 Enter the following information on the page:

  • Channel Icon
  • Channel Name
  • Channel Description
Document image


2.4 Important Notes

  • Select a Category and Subcategory for your business type
  • Enter the Email address for bot notifications and announcements.
Document image

Document image


2.4.1 Accept the LINE ‘Terms of Use’, ‘API Terms of Use’ & Click Confirm.

Document image


2.4.2 Click on the Messaging API channel to continue the configuration

Document image

Document image


2.5 Channel Access Token

2.5.1 Scroll down and inside messaging settings go to Channel access token (long-lived) and click on the ‘Issue’ button.

Document image

Document image


2.6 Updating Access token

2.6.1 Copy the Channel Access Token from the Line developer and paste it in the Engati portal, Configure-> Deployment-> Line.

Document image


2.7 Enabling Webhooks

2.7.1 Edit the webhook URL and paste the webhook URL from your Engati portal,

Configure->Deployment->Line.

Document image


2.8 Disabling auto-reply from Line

2.8.1 Disable Auto-reply messages and Greeting messages from the Messaging settings.

Document image


2.8.2 Once you’ve done this, click the Verify button to send a test call to your agent. If the configuration is done properly then You’ll see a ‘Success Message’.

2.8.3 Enable the ‘Use webhook’ option present below.

Document image


2.9 Testing

2.9.1 To test your agent, tap on the three horizontal dots on the main screen of the LINE app. Then tap the QR code icon and scan the QR code from your bot's settings page. This will add your bot to the list of conversations.

Note: Currently, Line doesn’t allow more than four options in a ‘Send a message with option node’.

Document image


This is how your bot flow appears to the end-user on the LINE app:

Document image




Updated 25 Apr 2023
Did this page help you?
PREVIOUS
Twitter
NEXT
WeChat
Docs powered by
Archbee
TABLE OF CONTENTS
1. Introduction
1.1 Access to Setup
2. Steps to configure the bot to function on Line
2.1 Account Registration
2.2 Setting up Messaging API
2.3 Channel Type and Creating a Provider
2.4 Important Notes
2.5 Channel Access Token
2.6 Updating Access token
2.7 Enabling Webhooks
2.8 Disabling auto-reply from Line
2.9 Testing
Docs powered by
Archbee