Managing your notifications

Owner, supervisors and the agents can change the notification settings and enablements according to their preferences

• Following configurations will be set on a customer level for each portal user
• These can be changed by navigating to ‘Account Settings’ from top right

• Click on ‘Notification Settings’ from left side menu to set notification preferences

They can enable or disable sound notifications for new incoming requests and new messages. It will be enabled by default.

Notify via sound on a new request – When this is enabled, agents will be informed via sound on each new conversation request assignment

Notify via sound on a new message – When this is enabled, agents will be informed via sound on each new message from any active conversation

Enable browser notifications – You can enable the browser based notifications by enabling it from the portal as well as browser.

Enable Extended Sound Notification – Enabling this would ring the notification for up to four times.

Notify via email on a new request – An email will be sent on the agent registered email id, for each new conversation assigned

Notify on SLA non-adherence – Notification will be sent to supervisor and concerned agent, on SLA non-adherence

Notify via email on API errors –  If enabled, email notification will be sent for API Log errors