Send Email
1. Introduction
New age bots that provide instant information to their users are expected to send out notifications and updates when needed. Consider a use case of a bot used for booking tickets.
Once the booking is confirmed and payment is done a bot user would expect an email notification detailing the booking and payment information.
Engati provides this capability to its users with the help of Send Email node. A bot builder can configure an email node anywhere in the bot and send out notifications to their target audience.
2. Setup
2.1 Creating and Saving

Recipients: A bot builder can add a recipient email address manually or use a value saved in an attribute during the bot flow. A user can add multiple email addresses separated by a comma.
Subject: This is displayed as the subject line of the email.
Message: This is the body of the email. A bot builder can use attributes to add information in the body of the email.
3. Rich Text Editor for Send Email Node:
This feature is present in our paid plans, Business plans and above.
You can add formatting options and other features such as
- Hyperlink
- Bold
- Italic
- Underline
- Quote
- Code
- Ordered List
- Bulleted List
- Indent More
- Indent Less
- Text Format Type
- Font Type
- Text Colour
- Text Highlight Colour
- Alignment
- Clear Formatting