Send Email

1. Introduction

New age bots that provide instant information to their users are expected to send out notifications and updates when needed. Consider a use case of a bot used for booking tickets.

Once the booking is confirmed and payment is done a bot user would expect an email notification detailing the booking and payment information.

Engati provides this capability to its users with the help of Send Email node. A bot builder can configure an email node anywhere in the bot and send out notifications to their target audience.

2. Setup

2.1 Creating and Saving



Recipients: A bot builder can add a recipient email address manually or use a value saved in an attribute during the bot flow. A user can add multiple email addresses separated by a comma.

Subject: This is displayed as the subject line of the email.

Message: This is the body of the email. A bot builder can use attributes to add information in the body of the email.



3. Rich Text Editor for Send Email Node:

This feature is present in our paid plans, Business plans and above.

You can add formatting options and other features such as

• Hyperlink
• Bold
• Italic
• Underline
• Quote
• Code
• Ordered List
• Bulleted List
• Indent More
• Indent Less
• Text Format Type
• Font Type
• Text Colour
• Text Highlight Colour
• Alignment
• Clear Formatting