Tabular Input

smart conversational bots mark the new era where users can engage with their desired product or brand 24x7x365 these give rise to complex use cases being built in a bot with an extensive amount of training on faqs and adding entity sets this makes it easier to manage the context of a conversation and with the help of this structured data, one can handle multiple queries with less effort engati provides functionality to bot builders to add a data source that has mapped entity sets which reduces the effort to write a query for each set of information once configured a user can ask queries for any course for which the mapped value will be displayed from the data source availability availability functionality to add a data source is available to all customers to add a data source to your bot navigate to train > tabular input and click on upload tabular input terms and definitions terms and definitions terms definitions faq frequently asked questions (faqs) are the standard queries relevant to a product or a service for more information on faqs intent intention/purpose of the user in the conversational flow entity it is a data point or value which you can extract from a conversation/user query this helps you to customize what kind of information you are collecting or how you want to associate it or want to add some custom value to it for more information on entities and intents nlp natural language processing is the ability of a computer program to understand human language as it is spoken nlp is a component of artificial intelligence (ai) creating a data source creating a data source before you start, make sure that your data table is ready in a file in a structure as explained below each row should represent one entity from the set that the chatbot is expected to provide details for each column has to represent the various aspects of which users would want to query the chatbot as an example see the simple data table below about courses and information on fees, start date and difficulty level step 1 navigate to train > tabular input step 2 upload the file which has tabular data for entities and their information in each column supported file formats are xls, xlsx and csv a sample file is also attached here for reference download the sample data source here https //s3 ap south 1 amazonaws com/branding resources/default/datasource sample csv step 3 enter the name the data source and the entity name to be used for these custom values post upload processing post upload processing once the data sheet is uploaded, an entity is created internally of type “custom values” to track the various values of the objects which are defined all the first column entries are treated as the different values of this custom entity these entities can then be used while creating faqs and in request user data in our example, it would mean that courses like “machine learning”, “data mining” etc become the values of the custom entity “coursesname” multiple intents are created, each associated with each column/attribute in our example – fees, start date, and difficulty level become the generated intents more variations can be added to each such intent to enhance the training of the bot the responses for these intents are also generated and set as the reference value associated with the particular cell this is done by the dynamic identifier for the values an example is – {{context coursename start date}} here coursename is the entity name and start date would refer to the value in the start date column of excel these intents are associated with the data source and the life cycles are tied to each other so, if a data source is deleted, the corresponding linked intents are also cleaned up that covers everything about tabular input i trust that reading this documentation has provided a clearer understanding of how to make the most of the tabular input section on our platform if you face any issues or queries please reach out to us at support\@engati com