WhatsApp Flow
We recognize that entering information via WhatsApp chats may be challenging and time-consuming for users, potentially leading to a drop in engagement.
To make things smoother, you can use WhatsApp Flows to schedule appointments, and reservations, book a service, or schedule a consultation within WhatsApp or any other form-based use case where structured interactions are more relevant for your business.
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Ensure that your bot is deployed on WhatsApp using 360dialog as the provider by following these steps: Navigate to Configure > Deployment > WhatsApp > Provider, and select 360Dialog.
To locate the node, go to Bot Builder > Add Node > Data Input Nodes > WhatsApp Flows
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To display your flows on the 'WhatsApp Flows' node, it is essential to initially create these flows on Facebook Business Manager (FBM).
- Select WhatsApp manager from FBM & select the business account that we need to manage & select the flows option
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2. Select the flows option & this will display a list of the flows
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3. Click on Create New Flow. Fill in the flow name & categories for which flow is being used
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4. Once the new flow is created, it is created with the default script. We can update the script accordingly to create different flows with multiple screens.
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5. Once the flow is created, publish the flow.
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6. You can also refer to the Meta’s official documentation on WhatsApp Flows - https://developers.facebook.com/docs/whatsapp/flows/gettingstarted/creatingaflow
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- Select an existing flow - Choose the appropriate flow from the dropdown menu set up in your Facebook Business Manager (FBM).
- Message - Compose an initial message that introduces and outlines the purpose of your flow.
- Button Label - Specify a name for your action button that will activate your flow.
- Choose the path - Choose the appropriate path from your current bot using the dropdown menu. This path will be activated after interacting with the mentioned button.
- Attribute Values for Dynamic Fields - Specify attributes for this field to retrieve a dynamic value according to your specific use case.