Integrations on Live Chat can be used in the flow with the Chatbot Automation(Integration Nodes) or by the Agent.

An agent can converse with the customers and create, get or update tickets from a single one-view screen thus increasing efficiency and saving time. Out of box integration on Live Chat for Agents is supported with Freshdesk.

One-view

Accessing Integrations

Account Setup

Engati Product Docs

Registration

Login

Forgot Password

Navigation

Creating your first bot

Getting started with Engati

Concepts

Nodes

Configuring Integrations

Enabling multiple languages

Enabling voice bots

Enabling data formatting

Building your bot

DocuSense Search

Entities

Tabular Input

Training Resources

Configuring Conversational Intelligence

Harnessing conversational intelligence

Slack

Telegram

Microsoft Teams

Facebook

Website

WhatsApp

Twitter

Line

WeChat

Mobile SDKs

Instagram

Email

Deploying the bot

Creating a Broadcast

Activating Broadcasts

Import Contact List

Send WhatsApp Template Message

Campaigns

Analytics for Broadcast and Campaign

Retarget Broadcast

Message Templates

External Broadcast API

Simplified Broadcast

Users

Analytics

API Logs

Error History

Tracking & Analytics

OneView Inbox (messages)

Live chat Settings

Activating Live Chat

Usage Details - Wallets

Two-Factor Authentication

Managing your Team

Managing your billing subscription

Password & Security

Region Settings

Get Professional Help

Managing your notifications

Engati Technical Support

Managing your account

Onboarding & Deployment

How to use the conversation builder?

How to add agents and use Live Chat

How to set up discount pop-ups

How to setup WhatsApp notifications

How to set up Instagram Automation

How to add FAQs

Product Recommendations in Inbox

Revenue Dashboard / Feature Configurator / Campaign Analytics

Shopify Settings

Conditional Abandoned Checkout Notifications

User segments

Customer segments

How to reduce return to origin (RTO) orders

Release notes

Engati for Shopify - What’s in it for you?

Engati for WooCommerce - Onboarding and Deployment

API Triggers

Engati APIs

Release Notes May 2022

Release Notes June 2022

Release Notes July 2022

Release Notes August 2022

Release Notes September 2022

Release Notes October 2022

Release Notes November 2022

Release Notes December 2022

Release Notes January 2023

Release Notes February 2023

Release Notes March 2023

Release Notes April 2023

Release Notes May 2023

Release Notes June 2023

Release Notes July 2023

Release Notes August 2023

Release Notes September 2023

Release Notes October 2023

What's New?

Engati - User Guide