Integrations on Live Chat can be used in the flow with the Chatbot Automation(Integration Nodes) or by the Agent.

An agent can converse with the customers and create, get or update tickets from a single one-view screen thus increasing efficiency and saving time. Out of box integration on Live Chat for Agents is supported with Freshdesk.

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Concepts

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Configuring Integrations

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Activating Live Chat

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How to use the conversation builder?

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User segments

Customer segments

How to reduce return to origin (RTO) orders

Engati for Shopify - What’s in it for you?

Engati for WooCommerce - Onboarding and Deployment

Docusense Search

Configuring Conversational Intelligence (with LLM enabled)

Understanding Prompts in Generative AI

Configuring AI Response Settings

Guide to Custom Prompting

Show Related Matches (SRM): Implementation Guide

Configuring and Using Question Suggestions

Enable LLM for Multilingual capabilities

Gen AI Updates

Generative AI

Enabling Voice Bots

API Trigger V1

API Trigger V2

Engati APIs

Pre-requisites for faster Support

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