Integrations on Live Chat can be used in the flow with the Chatbot Automation(Integration Nodes) or by the Agent.

An agent can converse with the customers and create, get or update tickets from a single one-view screen thus increasing efficiency and saving time. Out of box integration on Live Chat for Agents is supported with Freshdesk.

Accessing Integrations

Account Setup

Engati Product Docs

Registration

Login

Forgot Password

Navigation

Creating your first bot

Getting started with Engati

Concepts

Nodes

Configuring Integrations

Enabling multiple languages

Enabling voice bots

Enabling data formatting

Building your bot

Cognitive Search

Entities

Tabular Input

Training Resources

Configuring Conversational Intelligence

Harnessing conversational intelligence

Slack

Telegram

Microsoft Teams

Facebook

Website

WhatsApp

Twitter

Line

WeChat

Mobile SDKs

Instagram

Email

Deploying the bot

Activating broadcasts

Send WhatsApp template message

Campaigns

Broadcasts

Users

Analytics

API Logs

Error History

Tracking & Analytics

OneView Inbox (messages)

Live chat Settings

Activating Live Chat

Managing your Team

Managing your billing subscription

Password & Security

Region Settings

Get Professional Help

Managing your notifications

Engati Technical Support

Managing your account

Onboarding & Deployment

How to use the conversation builder?

How to add agents and use Live Chat

How to set up discount pop-ups

How to setup WhatsApp notifications

How to add FAQs

Shopify Settings

Customer segments

Release notes

Engati for Shopify - What’s in it for you?

Release Notes May 2022

Release Notes June 2022

What's New?

Engati - User Guide