Conversational Components

introduction introduction conversational components are in chat features that you can enable on business phone numbers they make it easier for whatsapp users to interact with your business you can configure easy to use commands, provide pre written ice breakers that users can tap, and greet first time users with a welcome message ice breakers customize tappable text strings like "plan a trip" or "create a workout plan" to kickstart conversations, ideal for seamless service interactions when a new user initiates a conversation or an existing user clears their chat history, and they are redirected to whatsapp without any pre typed text, they will encounter icebreakers displayed in the chat window embed a whatsapp button on your app or website to direct users to choose from these prompts you can configure up to 4 ice breakers on a business phone number each ice breaker can have a maximum of 80 characters emojis are not supported image commands these text strings, activated by typing a forward slash in a chat with your business, provide intuitive hints on their functionality (/imagine create images using a text prompt) this allows users to easily trigger actions and receive tailored responses, such as generating images based on their input you can define up to 30 commands each command has a maximum of 32 characters, and each hint has a maximum of 256 characters emojis are not supported setup in fbm setup in fbm navigate to the whatsapp manager by accessing the link https //business facebook com/wa/manage/phone numbers/?business id=343659346468023\&waba id=110040771887597\&phone number=919136678363\&childroute=phone profile%2fautomations > automations locate and click on the ' edit ' button within the whatsapp manager interface for the respective component add the desired icebreakers or commands to the provided field click on the ' save ' button to apply the changes and finalize the setup configuring ice breakers & commands on engati configuring ice breakers & commands on engati ensure that your bot is deployed on whatsapp using 360dialog as the provider by following these steps navigate to configure > deployment > whatsapp > provider, and select 360dialog go to the engati portal and navigate to " train " > " faqs " > +add faq enter the ice breakers as a question add the corresponding faq to the icebreaker text there are two ways to add faqs to your bot one faq at a time this is relevant for a scenario where the number of faqs is limited or there are individual entries to be made from time to time multiple faqs in one go there is an upload faq option where a user can upload a file containing all the faqs this is relevant when the bot owner has a collection of faqs available you can get more information on managing faqs in this document https //help engati com/faq