Facebook Messenger Privacy Updates for Europe

3min

Facebook is activating new policies around its Messenger platform starting from 16th December 2020. These changes are being implemented to comply with the new privacy rules in Europe.
These updates will have an impact on Facebook Messenger chatbots that are linked to Facebook pages that are interacting with users in Europe.
Here’s a quick summary of what’s changing-
Limited access to user profile information
No carousels on the Web client
Typing indicator from chatbots has been removed
The persistent menu is no longer available
File sharing is disabled from Facebook pages
One-time notification is disabled
Templates no longer available
You can refer to the official documentation here for more details
How does this impact you?
Please make relevant changes to your chatbots as mentioned below-
Do not rely on user profile information from Messenger and explicitly ask for relevant information from the user
Replace buttons with quick replies wherever applicable
Add a response for the “menu” keyword with the options that were set for the persistent menu
Remove carousels and replace them with a combination of text, images, and quick replies
Avoid delay in responses since the typing indicator will not be available to show the processing state
Ask for contact details instead of the one-time notification
References
﻿Preparing for Messenger Updates in Europe – FAQs﻿
﻿Developer Documentation Page﻿

Updated 03 Mar 2023

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