Steps for FBM Verification
Why do you need FBM Verification?
Facebook Business Manager verification is important to prove that a business or person managing a Facebook page is real and trustworthy. It adds security, prevents fake accounts, and builds trust with the audience. Some features like advertising tools may need verification for access. It's a crucial step for credibility and full access to business features on Facebook.
To initiate the WhatsApp Onboarding process, certain conditions must be met:
- Ownership of a Facebook ID.
- Possession of a Facebook business manager account, which may or may not be verified.
Steps for FBM Verification
2. After creating the business account, click on the "Settings" button on the left panel > Business Setting
3. Click on Business Settings to open the settings page in a new tab.
3. Go to the Business Info on the left panel.
- Click on "Edit" and enter your business details: Legal business name, address, phone number and website.
- Check the Business Verification Status. Click on "View Details" to submit the legal documents and review the status for the same.
Note: You might be requested to enable Two Factor Authentication initially.
Note: It is recommended to select "Everyone" for Who's required to turn on two-factor authentication?
4. Click on "Start Verification"
If it shows as "Ineligible for verification," we recommend creating a WhatsApp Business Account (WABA) through the WhatsApp Onboarding process. Upon creating a WABA, the option to start verification becomes available.
For WABA creation refer to the document : https://help.engati.com/whatsapp-onboarding
5. Click “Get Started” and select your country.
6. Fill out the "Add business details" screen.
Ensure the following:
- The information provided exactly matches your legal business entity.
- The website you've listed should load correctly.
- The website must be https compliant.
- Your business's legal name should be displayed in the footer of your website.
7. Select a method to verify your contact details. When you provide your email, phone number, or choose to receive a text message, a confirmation code will be sent to you. It is recommended to use an email address with your company domain, as this increases the chances of successful Facebook verification.
8. Submit the required documents for verification which contains the Legal Business Name, phone number and Address.
- You need to upload official documents proving registration if your business is not listed.
- The following documentation can be referred for verification: https://www.facebook.com/business/help/159334372093366
- Accepted document types include:
- Certificate/Articles of Incorporation
- Business registration or license document,
- Government-issued business tax documents (excluding self-filed tax documents)
- Business bank statements,
- Utility bill (for business address and phone number, with the legal business name clearly stated).
Note : Ensure that the documents are valid and issued by relevant authorities. Also, do not include unnecessary personal information, such as social security numbers. Website domain ownership proof may be required if opting for verification code delivery via email.
9. As per your preferred method in step 7, enter the necessary information, such as your email address, phone number or domain verification to obtain the OTP.
10. Once you have verified the OTP, your request will be sent successfully, as indicated by the message below.
Post verification, under Business Info, Business Verification Status will be Verified.
FAQs usually asked -
1.How long does the Facebook Business Manager verification process typically take?
Meta takes approximately 2 days to review the documents.
2. What documents or information will be required for the verification process?
Accepted document types include
- Certificate/Articles of Incorporation,
- Business registration or license document,
- Government-issued business tax documents (excluding self-filed tax documents), Business bank statements,
- and a Utility bill (for business address and phone number, with the legal business name clearly stated).
3. Are there any specific guidelines or criteria for successful verification?
The documents should include the business address and phone number, with the legal business name clearly stated.
4. What steps are involved in onboarding the verified Facebook Business Manager account to the chatbot platform?
Verification begins only after you have created a WABA (WhatsApp Business Account) for the business API number. For this, the WhatsApp onboarding process must be implemented beforehand.
(For WABA creation refer to the document: https://help.engati.com/whatsapp-onboarding )
5. Are there any specific settings or configurations we need to adjust during onboarding?
To proceed, you must first create a personal Facebook ID, followed by the creation of a Facebook Business Manager (FBM) ID.
Ensure that the designated number that you want to convert to a WhatsApp API number is not associated with any WhatsApp ID.
6. Can we proceed with onboarding the number without the verification?
Certainly, we can proceed with onboarding a number even without a verified FBM. The key distinction is that with a non-verified account, the daily message-sending limit is set at 250. In contrast, Verified accounts enable the sending of 1000 messages per day initially, with an incremental increase. After sending 1,000 messages for three consecutive days, the limit rises to 10,000 per day, and after another three days, it further increases to 100,000 and then up to infinity.
