Get Expert Assistance

8 min

the expert assistance feature in your engati portal allows you to schedule a meeting with a specialist for personalized support in specific areas follow this guide to book a session and get the help you need steps to schedule expert assistance 1\ navigate to the expert assistance section log in to your engati portal go to the "need help?" section in the navigation menu select "expert assistance" 2\ choose the area of support a list of support areas will be displayed select the option most relevant to your needs help run a whatsapp campaign cost $10 description get expert help in setting up and running a whatsapp campaign help with platform training cost $20 description 30 minute training session covering any area of interest on the platform customize existing automation flows cost $10 description assistance in modifying your existing automation flows note the $10 fee is a token amount; the final bot building charges will vary based on scope this amount will be adjusted from the total estimate integrate with a third party system cost $20 description support for integrating systems that provide rest based json apis note ensure you have the documentation and credentials for the system ready after selecting the relevant option, click "confirm" tip each support area has its corresponding help documents please refer to them before booking, as additional charges may apply 3\ book a slot after confirming your choice, proceed to schedule a session choose a convenient date select your time zone and time 4\ provide additional details write a brief description of what you need assistance with this helps the expert prepare for the session 5\ complete the payment once all details are filled, you will be redirected to the stripe payment page make the payment corresponding to the selected support area 6 confirmation upon successful payment, your expert assistance session will be scheduled you will receive a confirmation email with the details of your booking by following these steps, you can easily schedule expert assistance and receive tailored support for your needs on the engati platform