Get Professional Help

We know that sometimes you need expert guidance to solve complex technical issues or build specialized bot use cases. To provide dedicated support, we are introducing Engati Genius - a team of specialists available to assist you.

Engati Genius offers personalized solutions tailored to your specific needs and industry. Whether you need help with debugging, clarifying queries, or achieving a complex use case, Engati Genius experts can guide you.

This premium technical support service is available to Engati account Owners, Administrators, and bot builders. With Engati Genius, you have readily available access to specialists who can provide hands-on expertise to unblock challenges.

We aim to help our customers succeed with the right expertise. Engati Genius connects you to technical specialists so you can build sophisticated bots optimized for your goals.

To book an Engati Genius session follow the steps below:

Step 1 : Log into your Engati account.

Step 2 : Click "Get Professional Help" in the top right menu.

Step 3 : Select your desired date/time between 5:30am - 7:00pm GMT.

Step 4 : If on the Starter plan, enter payment details to book the session.

If you are an existing customer on one of our Professional/Business/Enterprise Plan, the amount will be deducted from their account and a confirmation mail will be sent to the account owner’s email address.

You can find the receipts for all the payments in the View past payments tab available in the Subscription Details section under the Account Settings section which would contain the receipts for all the payments regarding Engati Genius.

If you face any issues or queries please reach out to us at [email protected]