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we know that sometimes you need expert guidance to solve complex technical issues or build specialized bot use cases to provide dedicated support, we are introducing engati genius a team of specialists available to assist you engati genius offers personalized solutions tailored to your specific needs and industry whether you need help with debugging, clarifying queries, or achieving a complex use case, engati genius experts can guide you this premium technical support service is available to engati account owners, administrators, and bot builders with engati genius, you have readily available access to specialists who can provide hands on expertise to unblock challenges we aim to help our customers succeed with the right expertise engati genius connects you to technical specialists so you can build sophisticated bots optimized for your goals engati genius session engati genius session to book an engati genius session follow the steps below step 1 log into your engati account step 2 click "get professional help" in the top right menu step 3 select your desired date/time between 5 30am 7 00pm gmt step 4 if on the starter plan, enter payment details to book the session if you are an existing customer on one of our professional/business/enterprise plan, the amount will be deducted from their account and a confirmation mail will be sent to the account owner’s email address you can find the receipts for all the payments in the view past payments https //app engati com/#/account/pastpayments?retain accounts page=true tab available in the subscription details section under the account settings section which would contain the receipts for all the payments regarding engati genius if you face any issues or queries please reach out to us at support\@engati com mailto\ support\@engati com