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2min

How to reduce return to origin (RTO) orders

Event

Shopify Admin Console Changes

Tag Name and Updated Against

A user places a prepaid order

A prepaid order is created

prepaid

A user places a COD order

A COD order is created

pending

A user confirms the COD order



confirmed

A user cancels the COD order

A COD order is cancelled and strikethrough

cancelled

A user converts the COD order to prepaid using a prepaid link

A previous COD order is cancelled and strikethrough



A prepaid order is created

cod_canceled





converted_cod_to_prepaid

A user places a COD order again using a prepaid link

A previous COD order is retained



A newly placed COD order is cancelled and strikethrough

cod_confirmed



cod_after_cod_canceled



How should an agent filter orders in the Shopify Admin Console?

  1. Filter orders with the tag “prepaid”, “confirmed”, “converted_cod_to_prepaid”, “cod_confirmed” - Dispatch these orders.
  2. Filter orders with the tag “pending” - Agents can call these customers and ask them to confirm/cancel orders through a WhatsApp template.
  3. Filter orders with the tag “cancelled” - Agents can call these customers to find out a reason.




Updated 03 Mar 2023
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How should an agent filter orders in the Shopify Admin Console?