How to reduce return to origin (RTO) orders

event shopify admin console changes tag name and updated against a user places a prepaid order a prepaid order is created prepaid a user places a cod order a cod order is created pending a user confirms the cod order confirmed a user cancels the cod order a cod order is cancelled and strikethrough cancelled a user converts the cod order to prepaid using a prepaid link a previous cod order is cancelled and strikethrough a prepaid order is created cod canceled converted cod to prepaid a user places a cod order again using a prepaid link a previous cod order is retained a newly placed cod order is cancelled and strikethrough cod confirmed cod after cod canceled how should an agent filter orders in the shopify admin console? filter orders with the tag “prepaid”, “confirmed”, “converted cod to prepaid”, “cod confirmed” dispatch these orders filter orders with the tag “pending” agents can call these customers and ask them to confirm/cancel orders through a whatsapp template filter orders with the tag “cancelled” agents can call these customers to find out a reason