Engati - User Guide
Engati for Shopify - What’s in...
How to reduce return to origin (RTO) orders
2min
Event | Shopify Admin Console Changes | Tag Name and Updated Against |
A user places a prepaid order | A prepaid order is created | prepaid |
A user places a COD order | A COD order is created | pending |
A user confirms the COD order | | confirmed |
A user cancels the COD order | A COD order is cancelled and strikethrough | cancelled |
A user converts the COD order to prepaid using a prepaid link | A previous COD order is cancelled and strikethrough A prepaid order is created | cod_canceled converted_cod_to_prepaid |
A user places a COD order again using a prepaid link | A previous COD order is retained A newly placed COD order is cancelled and strikethrough | cod_confirmed cod_after_cod_canceled |
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Updated 03 Mar 2023
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