Engati - User Guide
Engati for Shopify - What’s in...

How to reduce return to origin (RTO) orders

2min

Event

Shopify Admin Console Changes

Tag Name and Updated Against

A user places a prepaid order

A prepaid order is created

prepaid

A user places a COD order

A COD order is created

pending

A user confirms the COD order



confirmed

A user cancels the COD order

A COD order is cancelled and strikethrough

cancelled

A user converts the COD order to prepaid using a prepaid link

A previous COD order is cancelled and strikethrough



A prepaid order is created

cod_canceled





converted_cod_to_prepaid

A user places a COD order again using a prepaid link

A previous COD order is retained



A newly placed COD order is cancelled and strikethrough

cod_confirmed



cod_after_cod_canceled



How should an agent filter orders in the Shopify Admin Console?

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