Engati - User Guide
Building Your Bot

Nodes

5min

Nodes are blocks you use to build conversation flows for your chatbot. Each node is a step in the flow shown differently on the canvas.

There are 4 main types of nodes:

  1. Display Information Nodes - To show messages, images, cards to users.
  2. Data Input Nodes - To collect info from users like name, email, questions.
  3. Processing Nodes - To handle data and make conversation flow decisions.
  4. Integration Nodes - To connect to APIs, Salesforce, Google Sheets, Calendar, etc.

Add a Node

To add a new node, simply click the 'Add node' button at the top of the builder flow canvas. This will allow you to select and insert a new node into the conversation flow.

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Edit a Node

To edit a node you have already created, click the pen icon button. This will open the node for editing so you can make any changes needed.

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Connecting Nodes 

To connect one node to another and build the conversation flow, simply click the "+" sign at the bottom of the node. This will allow you to draw a line connecting to the next node in the chatbot flow.

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Deleting Node

You can delete any node at any time by simply clicking on the trash bin icon located on the right side of the node.

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Redirecting to different path

To guide the conversation towards a different path, utilize the "Trigger Path" node and choose the desired path for redirection.

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Note - Each and every node has a certain limitation with respect to the channel over which it will be used, you can check the channels by hovering on the 'Supported on channels'.

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If you face any issues or queries please reach out to us at [email protected].