Release Notes April 2025

Greetings, Here are the latest updates and enhancements introduced this month.

You can now call deterministic workflows from voice-based agents, making them capable of handling end-to-end conversations with structured outputs.

Built for: Businesses automating lead capture, appointment bookings, and other voice-driven flows. Impact: Enhances accuracy and efficiency using business-specific workflows instead of relying only on LLMs.

Every completed session with an AI Agent will now generate a summary and performance analytics.

Built for: Businesses looking to improve their agents iteratively based on usage data. Impact: Enables consistent information sharing, agent handoff, and data-backed optimization.

Voice agents can now make and receive phone calls via Twilio.

Built for: Businesses using automated calls (e.g., appointment scheduling, lead scoring). Impact: Expands customer communication channels.

Added capabilities to configure a supervisor agent who can manage multiple agents and route requests intelligently.

Built for: Businesses using multi-agent systems. Impact: Provides better visibility and agent routing capabilities.

CS Teams can now access GenAI response logs in MongoDB instead of Kibana, improving searchability and debugging.

Built for: CS Team troubleshooting GenAI feedback. Impact: Improves accessibility with key fields like Refresh Query, Contextual Query, Chat History, and Top Documents stored in MongoDB.

Training pipeline now supports pulling answers from both CSV and PDF documents.

Built for: Customers using GenAI for document-based responses. Impact: Expands query capability across both document types.

Added API logging for WhatsApp Pay requests and responses.

Built for: Businesses using WhatsApp Pay. Impact: Simplifies debugging and tracking of payment flows.

Shopify has deprecated older API versions.

Built for: All Shopify-integrated customers. Impact: Ensures uninterrupted services by upgrading to the latest API versions.

Users can now fetch the template cURL directly by providing the template name.

Built for: ShareChat and other automation-heavy users. Impact: Eliminates manual conversion of template details into Wrapper API payloads.

"New User" tagging now works based on a 30-day window of inactivity.

Built for: Accurate user engagement tracking. Impact: Users returning after 30+ days are tagged as new; within 30 days as active.

WhatsApp is enforcing stricter rules on template category misuse.

Impact:

Built for: All businesses using WhatsApp templates. Action Required: Ensure templates are correctly categorized to avoid disruption.

Stay tuned for more updates next month. For any queries or feedback, please reach out to us at [email protected].