Release Notes: April 2025

6 min

greetings , we’re excited to share the latest updates for april 2025! here's a summary of the new features and improvements ai agents workflows with voice you can now call deterministic workflows from voice based agents, making them capable of handling end to end conversations with structured outputs built for businesses automating lead capture, appointment bookings, and other voice driven flows impact enhances accuracy and efficiency using business specific workflows instead of relying only on llms ai agents summary generation and analytics every completed session with an ai agent will now generate a summary and performance analytics built for businesses looking to improve their agents iteratively based on usage data impact enables consistent information sharing, agent handoff, and data backed optimization ai agents voice integration with twilio voice agents can now make and receive phone calls via twilio built for businesses using automated calls (e g , appointment scheduling, lead scoring) impact expands customer communication channels ai agents supervisor configuration added capabilities to configure a supervisor agent who can manage multiple agents and route requests intelligently built for businesses using multi agent systems impact provides better visibility and agent routing capabilities genai training csv & pdf training pipeline now supports pulling answers from both csv and pdf documents built for customers using genai for document based responses impact expands query capability across both document types whatsapp pay api logs added api logging for whatsapp pay requests and responses built for businesses using whatsapp pay impact simplifies debugging and tracking of payment flows shopify api version upgrade shopify has deprecated older api versions built for all shopify integrated customers impact ensures uninterrupted services by upgrading to the latest api versions new user data change upcoming "new user" tagging now works based on a 30 day window of inactivity built for accurate user engagement tracking impact users returning after 30+ days are tagged as new; within 30 days as active template category restriction upcoming whatsapp is enforcing stricter rules on template category misuse impact since june 1, 2024 meta started reviewing & reclassifying misused templates starting april 1, 2025 misuse may lead to warnings rejection of utility templates temporary or extended blocks on submissions built for all businesses using whatsapp templates action required ensure templates are correctly categorized to avoid disruption stay tuned for more updates next month for any queries or feedback, please reach out to us at mailto\ support\@engati com