A popular eCommerce shipping and logistics software, Shiprocket helps you send real-time tracking updates via email and SMS to buyers.

With Engati’s Shiprocket integration you can deliver the right shipping notifications to your customers and save customer data into CRM integrations like Google Sheets.

This document will help integrate the shiprocket account with Engati. It is divided into two major sections:

1. Prerequisites

2. Steps to Integrate Shiprocket account with Engati

Before integrating with Engati, there are some prerequisite steps to be followed. This includes generating API credentials, configuring the webhook endpoint and steps needed to fetch the channel id. Each step is explained briefly in this section.

2. Click On Settings => API => Configure => Create an API user.

(Engati will communicate with Shiprocket using this API User)

3. On the pop-up menu, fill in the email (this should be different from the one used to register to ShipRocket).

4. Fill in an appropriate password and confirm the password 

5. Click on 'Generate API Credential'. On successful completion, you should have a new API user-generated.

3. Enter https://app.engati.com/v1.0/track/orders/webhook in the URL.

4. Click on Save Webhook.

5. Ensure that the webhook is Enabled.

2. Click on “Channels” from the left side panel. Channel id is mentioned in the table as shown below. For e.g. 3030434 is the channel id for Shopify_1 channel

Once the prerequisite steps are completed, We can begin integrating Shiprocket with Engati. Please note that the API user key credentials generated in the above step and channel id will be needed while integrating the shiprocket channel with Engati. Please follow the below steps for integration.

Step 1:  Log in to the Engati account and Click on “Integrations” icon from left panel. You will be navigated to the “Cloud Integrations” page.

You can also navigate to “Integrations” from by click on the top-right corner profile icon as shown in the below image:

Step 2:  The Cloud Integrations page will have Shiprocket Integration as shown below. Click on the “Connect” in the Shiprocket panel. The “Connect” button will be visible on hovering the mouse on the Shiprocket panel.

Step 3: On clicking the Connect button, You will be prompted to enter the account name and Shiprocket API user credentials as shown below. 

Note: Please enter the Shiprocket Email and Shiprocket Password of API user key generated in this step.

Step 4: Once all the details are entered. Click on the Connect button. The shiprocket account will be connected with Engati as shown below.

The above steps integrate the Shiprocket account with Engati. Next steps will focus on integrating the Shiprocket channel on the bot.

Step 5: Click on “Go to Settings” button shown in the above image.

Note: You can also navigate to the above “Shiprocket settings” page by following the below steps:

1. Click on Settings icon from the left panel

2. Click on Integrations

3. Click on Shiprocket as shown in the below image

Step 6: Click on “Add channel” button in the Shiprocket settings page to enter the channel information for which the notification is to be sent. Enter channel id and channel name information in dialog box shown below.

Note: The steps for fetching the channel id is shown here

Step 7: Click on Save button. The channel is now integrated with Engati.