3min

Tracking & Analytics

Once a chatbot is deployed and catering to your users, stats and insights become really important to understand how your chatbot is performing and what could be tweaked to improve its responsiveness. The various dashboards provided are around overall engagement and trends, dashboards focused around automated responses, retention patterns for the chatbot and support agent dashboard

  1. Users – All users who have interacted with the chatbot across channels
  2. Analytics – Dashboards for bot and live chat analytics
  3. Call Logs – API calls that have been made from all the bots in your account
  4. Error History – Error history of all the nodes



Updated 18 May 2022
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