Tracking & Analytics
Tracking & Analytics provides useful data and insights about your chatbot's performance. It allows you to monitor how well your bot is working and identify areas for improvement.
Key benefits of Tracking & Analytics include understanding your bot's usage and engagement over time, optimizing bot responses, and enhancing customer experience. The dashboards give visibility into metrics like active users, conversations, and questions asked.
Engati's Tracking & Analytics has four main components:
- Users - Details about each customer who interacted with your bot.
- Analytics - Dashboards and trends related to bot and live chat conversations.
- Call Logs - Records of API calls made by your bots.
- Error History - Logs of any errors encountered in your bot's flows.
Together, these provide a comprehensive view of how customers use your bot, its accuracy in responding, and technical performance. You can use the insights to refine your bot, tailor responses better, and improve customer satisfaction. Tracking analytics is an invaluable asset in maximizing the impact of your chatbot.
If you face any issues or queries please reach out to us at [email protected]
