Analytics for Broadcast and Campaign

we introduced an analytics feature for the broadcasts and campaigns to give the user a better understanding and track the performance of his broadcasts and campaigns this feature helps the user to plan and manage upcoming broadcasts and campaigns availability availability this is available only for whatsapp (360dialog as a service provider) broadcast analytics broadcast analytics step 1 navigate to broadcast > broadcast history step 2 beside the broadcast you want to analyse click on the "view broadcast" step 3 you can track analytics of the template message sent over the whatsapp channel it can display analytics such as the number of messages sent, delivered, and read along with their rates you can also track the click through rate the analytics for action buttons are shown in the pie chart diagram campaign analytics campaign analytics once a campaign is live, you also get to track how many messages were sent, delivered and read by your chatbot users note that delivery and read receipts tracking is a channel dependent feature and might be inconsistent if there are multiple channels configured including some that don’t provide this data archival and download on template analytics archival and download on template analytics previously, broadcast analytics only included data from broadcasts sent via the platform, excluding those triggered via api this limited visibility into overall broadcast performance the feature is designed for businesses using wrapper apis and api triggers to send broadcasts now, broadcast analytics include data from wrapper api and api triggered broadcasts , providing a comprehensive view of all sent broadcasts users can now export all broadcasts together or export individual broadcast data using the dropdown menu, which appears when clicking the three vertical dots at the end of each broadcast entry if you face any issues or queries please reach out to us at support\@engati com