Generative AI

Generative AI in general refers to artificial intelligence systems that can generate new content. In Generative AI here, we generate content like text responses based on the data the platform is trained on. With our Generative AI feature, businesses can upload their documents, webpages, or any text-based content (videos with transcripts enabled). The AI system then learns from this provided information.

When a customer asks a question, the Generative AI uses what it has learned to provide a relevant response, almost like having access to a highly knowledgeable assistant who has read through all that material.

A prompt is a short instruction that helps guide the AI on what kind of response to generate. By setting a clear prompt related to their business, companies ensure the AI focuses its responses accordingly instead of going off-topic.

All users need to do is provide their business documents/links and set a relevant prompt. The AI system handles all the complex processes behind the scenes to comprehend that information and generate tailored responses for customer queries.

This allows businesses to offer on-demand, personalized support without manual effort for every single query. Customers get accurate answers utilizing the company's own information sources through the power of Generative AI.

Unleash the full potential of generative AI by providing it with your own business documents and web pages. This allows the AI to learn directly from your company's information sources. Simply click here to learn how to easily upload PDFs, Word docs, website URLs, and more to create a tailored knowledge base.

Tailor the AI's responses through basic settings like Domain and output formatting. For more control, use advanced options to create custom prompts, and adjust context length.

While the AI is incredibly powerful, providing clear prompts ensures you get accurate, relevant responses tailored to your needs. A well-crafted prompt is like giving well-guided directions to a smart assistant. Click here to learn tips and best practices for writing effective custom prompts that guide the AI's output.