Release Notes April 2024

hi all, as part of our monthly deployments we had a release following is the summary of the changes, new releases new releases whatsapp click to whatsapp ads analytics description customer will be able to see ctwa analytics under broadcasts applicable for all whatsapp customers, ad metrics will not be available for wl partners as it needs separate permission approvals impact customers will start seeing the analytics, and the same will be populated if they have any data ad metrics and retargeting users from a particular ad will be available later enablement no separate enablement necessary for ctwa analytics, ad metrics dashboard will need to be enabled via entitlement offer with coupon templates description introduced a new whatsapp message template called “offer with coupon” where customers can add offers, set an expiry for the offer and a button to easily copy the offer code with a single click customers can send these messages via broadcast, live chat inbox and add it in the flow builder as well applicable for all whatsapp customers & partners impact customers can send marketing messages with offer details and real time expiry to create a sense of urgency for end users to make a purchase enablement no separate enablement necessary 10 buttons in text & media message templates description customers can now add up to 10 buttons in text & media message templates applicable for all whatsapp customers & partners including shopify & woocommerce as well impact customers can have flexibility to create 10 buttons of any combination and add more ctas in the message template enablement if message template v2 entitlement is enabled then this feature will work changes to existing features changes to existing features whatsapp/broadcast set broadcast objective for each new broadcast description customer will have to select broadcast objective for each new broadcast that they have to send out applicable for all whatsapp customers impact no impact on existing and new broadcasts, we are using this exercise to collect data points so we can build the specific objective workflows in future enablement no separate enablement necessary skip button for rud description customer will be able to use skip button option of rud on whatsapp channel too applicable for all whatsapp customers impact no impact on existing customers, if skip option is enabled in rud node same will be visible on whatsapp enablement no separate enablement necessary, as part of node setup bot builder will have to enable the same change the ‘send feedback’ option to ‘need help?’ description customers will be able to click on need help and connect on whatsapp, ask a query (which will initiate/popup the enbo bot), raise an issue (which will redirect them to jira) applicable for all portal customers, not applicable for wl child customers impact customers will be able to see a section that can help them get in touch and feedbacks will be sent to support\@engati com enablement no separate enablement is needed billing billing change subscription details name description subscription details name has been changed to billing details applicable for all portal customers impact help users navigate better to get their billing related information where they can add their communication whatsapp number or email address enablement no separate enablement is needed whatsapp click to whatsapp analytics ad metrics description customer will be able to see ctwa ad metrics under broadcasts applicable for all whatsapp customers, ad metrics will not be available for wl partners as it needs separate permission approvals from meta on the fb app impact see all ad related data at one place and retarget users based on the ads enablement not available for all, will be entitlement based