Release Notes August 2024

hi all, as part of this month's updates, we are excited to share the latest features and improvements released in august 2024 new features & updates question suggestions description when the bot cannot answer a query, it now suggests relevant related questions to guide users impact reduces user drop off by helping them phrase their questions effectively enablement enabled by default for customers with indexed genai faq integrations pause node in whatsapp accelerator plans description added a pause node to support google sheet flows where attributes take time to update, preventing outdated values from being sent impact improved data accuracy and flow reliability for whatsapp accelerator customers enablement available for whatsapp accelerator customers marketing analytics enhancements description consolidated all whatsapp marketing activities (broadcasts, ctwa, etc ) into one location for better visualization and insights impact helps customers optimize campaigns and track performance effectively enablement automatically applied for customers using whatsapp marketing tools changes to existing features billing announcements updates disabled trial emails sent when a trial is assigned via ma enforced accounts now display the billing details page added a banner for credit exhaustion enforcement renamed the ecomm pro plan to ecomm growth impact improved billing transparency and consistency whatsapp stop promotions default path description default opt out paths for marketing broadcasts and faqs are now available in whatsapp growth and pro plans for direct customers and partners impact simplifies compliance with opt out flow requirements enablement available by default for eligible plans different template message button type grouping info description educates customers about button grouping, which is automatically done per meta's guidelines impact aligns customer actions with meta requirements, reducing confusion enablement available for whatsapp channel users meta tsp onboarding description enabled direct onboarding with meta cloud for customers dealing with meta, bypassing 360dialog as bsp impact simplifies the onboarding journey, providing direct payment and registration with meta enablement enable enable wa manager enable wa manager entitlement set wa engati tsp wa engati tsp to meta select whatsapp cloud whatsapp cloud as the provider in whatsapp settings more emojis on portal description added new emojis to the portal for use in template messages and path flows impact helps customers create more engaging and interactive content enablement available by default for whatsapp direct customers and partners mobile app upgrades description updated the build to support instagram reels in the messages tab for agents applicable for engati mobile app on android and ios impact better experience for agents to view the details of the reels from the instagram page to get more context of the conversation enablement updating the mobile app from respective stores