Engati - User Guide
What's New?
Release Notes: September 2024
16min
Hi All, Here are the highlights of the latest updates and features rolled out in September 2024.
- Description: Automate responses for Instagram and Facebook comments by defining specific responses per category using GenAI, boosting engagement through the CDF framework.
- Impact: Improved response relevance for domains like travel and healthcare (e.g., Thomas Cook, Dr. Agarwal).
- Enablement: Enabled for GenAI-integrated accounts.
- Description: Retrieve and display embedded links from website content, guiding users to actionable steps.
- Impact: Improved user experience for scenarios like form submissions (e.g., Navia Markets).
- Description: Added support for open-source Llama 3.1 models to handle complex tasks with improved response quality.
- Impact: Benefits customers preferring open-source options without requiring integration keys.
- Description: Enhanced query language detection using the Gemini-1.5-Flash model, improving response accuracy for multilingual queries.
- Impact: Alternative to GT, offering better language detection for diverse use cases.
- Description: Disable the input text area at a node level instead of globally, ensuring users complete required fields.
- Impact: Addresses use cases like Upgrad’s detailed data capture requirements.
- Enablement: Available across all plans and customer types.
- Description: Added image analysis capability to the DocuSense pipeline using GPT-4o-mini and Gemini-Flash models for mixed-content documents.
- Impact: Enhanced document comprehension for text and images, improving cost efficiency.
- Description: Automated payment renewal notifications via email and WhatsApp.
- Impact: Simplifies plan renewals, reducing downtime.
- Description: Consolidated marketing insights (Broadcasts, CTWA) into one view, now available for both trial and paid users.
- Impact: Helps customers optimize campaigns by visualizing performance and engagement.
- Description: Added a video guide for TSP onboarding, accessible via the Help & Support section.
- Impact: Empowers self-service onboarding for customers.
- Description: Added support for Meta's new authentication templates for one-time passwords.
- Impact: Available for direct customers and partners to enhance security communications.
- Description: Displays the team member's name responsible for creating broadcasts.
- Impact: Improves audit trails and enhances transparency.
- Description: WhatsApp notifications added for low wallet balances to prevent account enforcement.
- Description: Unhandled conversations breaching SLA now trigger a defined path to improve customer experience.
- Capture User Details: Automatically captures details like email for personalized interactions.
- View Documents Natively: Opens referenced documents within MS Teams to streamline workflows.
Updated 29 Nov 2024
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