Release Notes: September 2024

hi all, here are the highlights of the latest updates and features rolled out in september 2024 new features & enhancements ig/fb different category based comment automation using genai description automate responses for instagram and facebook comments by defining specific responses per category using genai, boosting engagement through the cdf framework impact improved response relevance for domains like travel and healthcare (e g , thomas cook, dr agarwal) enablement enabled for genai integrated accounts show embedded links in esense gpt responses description retrieve and display embedded links from website content, guiding users to actionable steps impact improved user experience for scenarios like form submissions (e g , navia markets) support for llama 3 1 models (70b and 8b) description added support for open source llama 3 1 models to handle complex tasks with improved response quality impact benefits customers preferring open source options without requiring integration keys language detection using llm (alternative to gt) description enhanced query language detection using the gemini 1 5 flash model, improving response accuracy for multilingual queries impact alternative to gt, offering better language detection for diverse use cases block input area for smos (selective nodes) description disable the input text area at a node level instead of globally, ensuring users complete required fields impact addresses use cases like upgrad’s detailed data capture requirements enablement available across all plans and customer types image scraping & summarization support description added image analysis capability to the docusense pipeline using gpt 4o mini and gemini flash models for mixed content documents impact enhanced document comprehension for text and images, improving cost efficiency enhancements to existing features plan renewal flow for whatsapp accelerator description automated payment renewal notifications via email and whatsapp impact simplifies plan renewals, reducing downtime marketing analytics for whatsapp accelerator plans description consolidated marketing insights (broadcasts, ctwa) into one view, now available for both trial and paid users impact helps customers optimize campaigns by visualizing performance and engagement whatsapp manager tutorial description added a video guide for tsp onboarding, accessible via the help & support section impact empowers self service onboarding for customers authentication templates for whatsapp description added support for meta's new authentication templates for one time passwords impact available for direct customers and partners to enhance security communications broadcast attribution by team members description displays the team member's name responsible for creating broadcasts impact improves audit trails and enhances transparency additional updates wallet notifications for low balance description whatsapp notifications added for low wallet balances to prevent account enforcement trigger sla expiry path description unhandled conversations breaching sla now trigger a defined path to improve customer experience ms teams enhancements capture user details automatically captures details like email for personalized interactions view documents natively opens referenced documents within ms teams to streamline workflows mobile app updates description minor bug fixes and routine updates for maintenance applicable for engati mobile app on android and ios enablement updating the mobile app from respective stores