Engati - User Guide
What's New?
Release Notes December 2024
16min
We’re excited to share the latest updates for December 2024! Here's a summary of the new features and improvements.
MongoDB Support as Vector Storage
- Purpose: MongoDB is now supported as vector storage, replacing ChromaDB for enhanced efficiency.
- Impact: Resolves ChromaDB-related issues and aligns with the vision of a unified database across Engati.
- Benefit: Provides a scalable and efficient solution for vector storage, improving system performance.
Indexing Improvements - Remove Unnecessary Paths from URL to be Trained
- Description: Filters irrelevant sections of URLs during training to eliminate noise.
- Impact: Improves bot training accuracy, resulting in better query responses, especially for eCommerce customers.
- Benefit: Enhances the quality of responses by removing irrelevant content during indexing.
Search Support for LLM FAQs
- Purpose: Enables retrieval of LLM-trained FAQs through portal search.
- Impact: Simplifies FAQ management for bots, allowing quicker training of unanswered queries.
- Benefit: Improves efficiency for partners like SayHai who manage extensive FAQ datasets.
GenAI - Download Uploaded Docs for Training
- Purpose: Customers can now download and view uploaded training documents (PDF format).
- Impact: Provides better visibility into training materials, enhancing control and usability.
Website Widget - Expansion of Bot Widget for GenAI Source [Beta]
- Purpose: Allows URLs and PDFs to open within the bot, ensuring a seamless user journey.
- Impact: Prevents broken bot interactions caused by redirections.
- Benefit: Provides users with an uninterrupted experience while accessing external content.
Website Widget - Scroll to the End
- Description: Adds a floating button for quick navigation back to the latest messages.
- Impact: Simplifies navigation for users reviewing chat history.
- Benefit: Reduces navigation friction, especially for customers revisiting FAQs during chats.
Registration Workflow - Capturing Phone Number from Social Sign Up
- Purpose: Makes phone number entry mandatory for new users signing up via social platforms.
- Impact: Enhances data uniformity and improves SDR team efficiency.
- Benefit: Streamlines the onboarding process for new users.
Website Widget - Country Code Picker Enhancement
- Description: Introduces a dedicated search bar for country codes.
- Impact: Resolves user issues and enhances search functionality.
WhatsApp - Increase in Sandbox Limit for Numbers Added
- Description: Increases the limit of contact numbers added to the sandbox for testing purposes.
- Impact: Supports larger testing groups for customers.
Broadcast - Add ‘Template Name’ Column
- Purpose: Provides a configurable "Template Name" column in the broadcast dashboard.
- Impact: Improves visibility into broadcast details for customers.
Broadcast - Auto-Retry Analytics
- Enhancements:
- Analytics dashboard now includes retry statistics.
- Auto-retry is now supported for "Trigger a Path" broadcasts in addition to "Template Messages."
- Stats:
- 45% increase in recovered messages.
- 16% improvement in delivery rates after retries.
Shopify - NOT/Exclusion Operator in Segment
- Purpose: Enables better segmentation with NOT/Exclusion operators.
- Impact: Available for parameters like Last Order, Product Type, and Location.
- Benefit: Enhances campaign targeting flexibility for Shopify customers.
Integration - CleverTap and MoEngage Added
- Description: New integrations with CleverTap and MoEngage under the marketing category.
- Impact: Available for all Shopify/WooCommerce Growth, Pro, and Enterprise 2024 customers, WL Partners, and Resellers.
- Benefit: Enhances marketing capabilities for customers using these platforms.
WhatsApp Payments - Add Notes in the Configuration
- Purpose: Adds the ability to include notes or attributes in WhatsApp payment configurations.
- Impact: Enhances tracking and auditing capabilities for Razorpay users.
Updated 15 Jan 2025
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