Engati - User Guide
What's New?
Release Notes: January 2025
4min
Enhancing Functionality, Clarity, and User Experience
Greetings, Here are the latest updates and enhancements introduced this month.
- Revenue Dashboard Enhancement
- Description: Redesigned dashboard layout to improve comprehension of delivered, read, clicked, and failed rates.
- Impact: Simplifies analytics interpretation for customers using the simplified view.
- Conversational Data Capture Node
- Purpose: Replaces form-based input (RUD Node) with a conversational, contextual approach to data capture.
- Availability: For customers with LLM enabled and eSenseGPT integrated.
- Portal Language and Locale
- Update:
- Renamed "Portal Language" to "Portal Locale" for clarity.
- Added a language preview option to display supported portal languages.
- Impact: Improves understanding of language and locale settings.
- Customer Size Page Removed
- Reason: Eliminated as it provided no valuable insights for the pre-sales team.
- Impact: No change to registration numbers; streamlines registration workflow.
- Node Enablement Terminology
- Update: Standardized terminology to "Upgrade Now" for all plans when a node is unavailable.
- Phone Number Pop-up Adjustment
- Change: Made the Ph No. pop-up non-mandatory and reduced trigger time to 5 seconds after login or registration.
- Impact: Increased Ph No. capture rate to 50% (from 31.1% previously).
- CTA Pop-up Enablement for Non-Shopify Customers
- Feature: Customers can configure CTA Pop-ups and customize CSS/JS under Config > Web Display.
- Availability: Requires entitlement (SHOW_CUSTOM_JS_CSS_CTA_SETTINGS).
- Usage Details Update for Conversations
- Change: Aggregated all non-WhatsApp conversation types into a single count.
- Impact: Simplifies usage details display and eliminates confusion.
- Sample File for WL Customers’ Bulk Uploads
- Feature: Added a sample file for training GenAI data, reducing confusion for WL partners like ORAI/Xbotic.
- Password Attribute in Form Node
- Update: Added a "Password" attribute type with regex validation and redaction.
- Use Case: Built for Celebi Aviation to meet security standards.
- PATCH Request Support
- Feature: PATCH request type added to JSON API and File Upload nodes.
- Impact: Expands API functionality, addressing feedback from Celebi Aviation.
- Expert Assistance - Invoice Generation
- Feature: Automates invoice creation for tasks executed under Expert Assistance.
- Wallet Currency Restriction
- Change: Restricts currency changes if a wallet has a balance.
- Impact: Prevents mismatches and potential revenue loss.
- Template Analytics
- Feature: Added broadcast analytics on Quick Sight for user-level insights and customizable use cases.
- Impact: Provides a detailed view of broadcast performance.
- Sandbox Number Limit Increase
- Update: MA can now add more than 25 numbers to the sandbox in special scenarios.
- Flow Attribute Tagging
- Feature: Automatically tags attributes for each input in WhatsApp Flows.
- Impact: Simplifies flow configuration for customers without Script Node access.
- Capture Payment Responses
- Feature: WhatsApp Pay responses stored in user_whatsapp.pay_response for further action.
- Impact: Facilitates error handling and next-step automation.
- Direct Meta TSP Enhancements
- Update: Completed pending items (e.g., WhatsApp Flows, WhatsApp Pay).
- Impact: Supports enterprise customers moving to direct Meta TSP, including Bandhan Life.
- Continued dashboard improvements for revenue analytics.
- Expanding functionality for conversational experiences and integrations.
- Strengthening support for enterprise use cases with enhanced workflows.
For questions or further assistance, feel free to contact support.
Updated 22 Jan 2025
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