Release Notes: November 2024

hi everyone, we’re excited to share the latest updates for november 2024! here's a summary of the new features and improvements feature enhancements & new additions feature enhancements & new additions addition of utm parameters in esensegpt source urls purpose enhances tracking of redirected genai flow source urls impact enables better analytics for customer websites and engati’s platform benefit supports the long term vision for improving bot user journey analytics added support for llama 3 2 models description now supports llama 3 2 models with 1b, 3b, and 11b parameters impact improves response quality and sophistication with these open source models benefit seamless access without integration keys, appealing to customers preferring open source options broadcast auto retry (phase i) purpose addresses meta's frequency capping errors by automating retries features configurable intervals and retry frequency for broadcasts boosted delivery rates by automating manual retries stats from phase i 457 broadcasts used auto retry (6% of total broadcasts) 122,797 additional messages delivered due to retries impact available to all customers and partners for portal based broadcasts (apis excluded) read more https //help engati com/broadcast auto retry broadcast auto retry (phase ii) upcoming enhancements analytics dashboard to visualize retry delivery improvements enhanced status states for tracking retry progress not/exclusion operand in shopify purpose enables better segmentation for shopify data with exclusion criteria impact simplifies the process of creating targeted broadcast campaigns expert assistance cs productivity purpose provides customers with product training by booking expert sessions features paid slots for assistance on specific topics reduces repetitive cs tickets, contributing to platform revenue upcoming automatic invoice generation by the 3rd week of november note field in whatsapp pay purpose adds a "notes" field for sending additional information to payment gateways impact enhances transparency and improves tracking and auditing customer centric improvements custom css for whatsapp widget purpose customers can now customize whatsapp icon behavior, such as directing users to whatsapp or displaying "start chat" details impact available to all customers via ma for enhanced ui flexibility expert assistance for cs tickets purpose reduces repetitive queries by offering expert led sessions for customers features paid training slots for product related topics, aiding platform education and ticket resolution