Engati - User Guide
What's New?
Release Notes: February 2025
16 min
greetings , we’re excited to share the latest updates for february 2025! here's a summary of the new features and improvements whatsapp pay node reference id field businesses required a way to track whatsapp payment transactions efficiently this feature introduces a system generated or custom reference id to enhance tracking and reconciliation built for businesses using whatsapp payments impact customers can now use reference ids in workflows, external systems, or within the whatsapp payment node for better tracking whatsapp pay node new payment methods whatsapp has introduced a new payment method configuration in cloud api, allowing businesses to control available payment options like upi, card, wallet, or net banking built for businesses using whatsapp payments impact provides more control over available payment methods, enhancing customer convenience increasing ttl for \[chat url] to 7 days the previous ttl (time to live) for chat url, chat file, and chat text was only 2 hours, limiting access to past conversations this update extends the ttl to 7 days built for businesses needing extended chat history impact agents and sales teams can now access past interactions for audits and customer support file upload node responses for direct uploads previously, failed direct uploads in the file upload node lacked visible error messages, making troubleshooting difficult now, a response section is available for easier debugging built for customers using direct upload in file upload node impact improves troubleshooting and reduces time spent identifying issues leadsquared whatsapp connector customers using leadsquared needed an integrated way to send whatsapp messages, automate campaigns, and track conversations this integration allows businesses to send whatsapp messages from leadsquared track campaigns and broadcast history trigger whatsapp templates from engati when state changes occur in leadsquared built for businesses using leadsquared for marketing and customer engagement impact streamlines messaging and improves tracking separator for trial plan assignment trial plan assignments lacked a clear separator between older and newer plans, making differentiation difficult the update improves ui clarity built for direct customers using platform and e commerce offerings impact enhances usability and accuracy when assigning trial plans smo url and phone number output previously, smo options could only trigger another node now, customers can embed url and phone number options directly in smo built for customers needing streamlined interaction impact enhances chatbot ui with clear indicators for links and phone numbers disclaimer before publishing broadcast to prevent issues with untested templates, customers must now check a confirmation box before publishing large whatsapp broadcasts an automated email notification will also be sent to key stakeholders built for businesses sending whatsapp broadcasts to over 5,000 users impact reduces delivery failures and ensures compliance direct meta tsp feature enhancements businesses using meta tsp directly lacked certain whatsapp features this update introduces wa pay method selection automated workflows via wa flows real time webhook status updates user creation from messages live chat indicators api based broadcast management wa commerce access built for businesses using meta tsp instead of a bsp impact expands capabilities for meta tsp customers export broadcast config column previously, exported csv files did not include configured columns, and download behavior was unclear now, all columns are included by default, and unnecessary date selections are removed impact simplifies data exports, reducing effort and improving usability