Release Notes January 2024

as part of our monthly deployments, we had a release on 9th january 2023 following is the summary of the changes broadcast and channels broadcast and channels allow triggering paths from faqs for comments (secondary reply) allow triggering paths from faqs for comments (secondary reply) description now both private and comment reply can be intelligent and routed through faqs for user comments on the business post this will allow customers to configure multiple responses through paths and nodes, and can also randomize the responses feature impact help conversations be more dynamic instead of a static similar message sent for each comment make aggregate download broadcasts ga make aggregate download broadcasts ga description customers can download summary of all broadcast completed from the portal feature impact help see all the details at once and post download other analysis can be carried out on external tools calculate summary of all broadcast performance platform platform more integrations description following native integrations have been added to the platform, zoho crm hubspot pipedrive zendesk crm agile crm freshworks crm leadsquared jira excel online judge me whatsapp whatsapp revamped new message templates creation flow description in order to improve the experience and ease the process of creating a template message, the template creation flow & appearance has been divided into two steps in the first step users can define the template message components and add content in the second step also it now provides real time preview of the message template which can provide a better experience to businesses creating the templates feature impact this change will improve the user experience of template message creation and guide them on how to create the template it will also reduce the effort of the customer support team in training/educating customers on template creation by 40% which today customers find difficult to understand at once horizontal carousel message templates for whatsapp description we are now allowing creation of a new kind of message template which is carousel message templates in this, customers can send a text message followed by a carousel of up to 10 cards which appears horizontally on whatsapp and can be broadcasted as a single message template this is different from our existing carousels in the path builder which appear on whatsapp as separate cards/messages and each card has a separate cost of business initiated message this is available for all the plans and for direct customers as well as for partners feature impact sellers can send catalog showing products on sale, new arrivals or top deals and broadcast as a carousel cards this can help them business create more awareness about their products and services and 1 5 2x lead generation e commerce e commerce seller assist enablement on portal description provision for the customer to gain insights on their business both on their fingertips on wa as well as on engati portal feature impact use this as a differentiator to make business decisions backed by knowledge from multiple customers we have use this as a medium to talk to customers to help understand their business and suggest ways to improve by establishing a communication channel