Release Notes: October 2024

hi all, here are the highlights of the new features and updates rolled out in october 2024 new features & enhancements new features & enhancements voice llm bot description users can now interact with the bot using voice input, which is converted to text for further interaction impact enhances user experience by providing a hands free alternative to typing use case built for neuro gen, ideal for users requiring verbal interaction with llm systems removal of openai credit attribute description eliminates the openai credits openai credits attribute to allow uninterrupted use of esensegpt flows impact customers using their own openai api keys or open source models won’t face interruptions due to credit limitations trigger path on sla expiry (enhanced) description automates responses when live chat slas expire, ensuring users receive timely updates impact improves user satisfaction by providing a standard response upon sla breach phone number capture for social logins description pop up prompts social login users to provide their phone number, sent to salesforce for lead tracking impact reduces junk leads and increases demo scheduling for wa growth, pro, and ecommerce users custom css for whatsapp widget description internal teams can now customize whatsapp widget text through editable css under configure > whatsapp impact available for all customers, enabling tailored user interface messaging payment confirmation in bot flow description captures payu response details (e g , bank ref num, txnid bank ref num, txnid ) in the system attribute {{user webview\ payment response}} {{user webview\ payment response}} impact enables seamless payment confirmation flows for all customers and partners partner & customer centric updates accelerator paid plan for partners description partners can now offer the whatsapp accelerator journey to their customers with a more segmented approach impact helps partners customize feature sets for customers with lower requirements custom threshold for wallet notifications description enables custom wallet notification limits (e g , 1l inr for large customers) instead of the default 500 inr or 10 usd impact avoids unnecessary alerts for high volume customers, configurable via ma capture ctwa clid ctwa clid parameter for ctwa ads description meta’s new ctwa clid ctwa clid parameter (click id) can be captured and sent back via the conversions api impact helps customers optimize meta ads and ctwa campaigns whatsapp flows as a template description supports creating and using whatsapp flow marketing templates, boosting form fill rates by 80% per meta research impact available for all customers and partners to enhance whatsapp marketing engagement