Engati - User Guide
What's New?
Release Notes: October 2024
16min
Hi All, Here are the highlights of the new features and updates rolled out in October 2024.
- Description: Users can now interact with the bot using voice input, which is converted to text for further interaction.
- Impact: Enhances user experience by providing a hands-free alternative to typing.
- Use Case: Built for Neuro Gen, ideal for users requiring verbal interaction with LLM systems.
- Description: Eliminates the openai_credits attribute to allow uninterrupted use of eSenseGPT flows.
- Impact: Customers using their own OpenAI API keys or open-source models won’t face interruptions due to credit limitations.
- Description: Automates responses when Live Chat SLAs expire, ensuring users receive timely updates.
- Impact: Improves user satisfaction by providing a standard response upon SLA breach.
- Description: Pop-up prompts social login users to provide their phone number, sent to Salesforce for lead tracking.
- Impact: Reduces junk leads and increases demo scheduling for WA Growth, Pro, and eCommerce users.
- Description: Internal teams can now customize WhatsApp widget text through editable CSS under Configure > WhatsApp.
- Impact: Available for all customers, enabling tailored user interface messaging.
- Description: Captures PayU response details (e.g., bank_ref_num, txnid) in the system attribute {{user_webview.payment_response}}.
- Impact: Enables seamless payment confirmation flows for all customers and partners.
- Description: Partners can now offer the WhatsApp Accelerator journey to their customers with a more segmented approach.
- Impact: Helps partners customize feature sets for customers with lower requirements.
- Description: Enables custom wallet notification limits (e.g., 1L INR for large customers) instead of the default 500 INR or 10 USD.
- Impact: Avoids unnecessary alerts for high-volume customers, configurable via MA.
- Description: Meta’s new ctwa_clid parameter (click ID) can be captured and sent back via the Conversions API.
- Impact: Helps customers optimize Meta Ads and CTWA campaigns.
- Description: Supports creating and using WhatsApp Flow marketing templates, boosting form-fill rates by 80% per Meta research.
- Impact: Available for all customers and partners to enhance WhatsApp marketing engagement.
Updated 29 Nov 2024
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