Engati - User Guide
What's New?

Release Notes: October 2024

16min

Hi All, Here are the highlights of the new features and updates rolled out in October 2024.



New Features & Enhancements

Voice LLM Bot

  • Description: Users can now interact with the bot using voice input, which is converted to text for further interaction.
  • Impact: Enhances user experience by providing a hands-free alternative to typing.
  • Use Case: Built for Neuro Gen, ideal for users requiring verbal interaction with LLM systems.


Removal of OpenAI Credit Attribute

  • Description: Eliminates the openai_credits attribute to allow uninterrupted use of eSenseGPT flows.
  • Impact: Customers using their own OpenAI API keys or open-source models won’t face interruptions due to credit limitations.


Trigger Path on SLA Expiry (Enhanced)

  • Description: Automates responses when Live Chat SLAs expire, ensuring users receive timely updates.
  • Impact: Improves user satisfaction by providing a standard response upon SLA breach.


Phone Number Capture for Social Logins

  • Description: Pop-up prompts social login users to provide their phone number, sent to Salesforce for lead tracking.
  • Impact: Reduces junk leads and increases demo scheduling for WA Growth, Pro, and eCommerce users.


Custom CSS for WhatsApp Widget

  • Description: Internal teams can now customize WhatsApp widget text through editable CSS under Configure > WhatsApp.
  • Impact: Available for all customers, enabling tailored user interface messaging.


Payment Confirmation in Bot Flow

  • Description: Captures PayU response details (e.g., bank_ref_num, txnid) in the system attribute {{user_webview.payment_response}}.
  • Impact: Enables seamless payment confirmation flows for all customers and partners.


Partner & Customer-Centric Updates

Accelerator Paid Plan for Partners

  • Description: Partners can now offer the WhatsApp Accelerator journey to their customers with a more segmented approach.
  • Impact: Helps partners customize feature sets for customers with lower requirements.


Custom Threshold for Wallet Notifications

  • Description: Enables custom wallet notification limits (e.g., 1L INR for large customers) instead of the default 500 INR or 10 USD.
  • Impact: Avoids unnecessary alerts for high-volume customers, configurable via MA.


Capture ctwa_clid Parameter for CTWA Ads

  • Description: Meta’s new ctwa_clid parameter (click ID) can be captured and sent back via the Conversions API.
  • Impact: Helps customers optimize Meta Ads and CTWA campaigns.


WhatsApp Flows as a Template

  • Description: Supports creating and using WhatsApp Flow marketing templates, boosting form-fill rates by 80% per Meta research.
  • Impact: Available for all customers and partners to enhance WhatsApp marketing engagement.