Send Message and Send Message with Options

1. Introduction

You can use these nodes to send a message or a message with options to the user.

2. Send Message with option

a) Message

Add a message or a label for the options to be added below.

b) Actions

Choose the required action(s) to be taken for the selected option. This includes:

Trigger a Path – Select this option, if you would want to trigger a new path of node, on the selection of an option by the user. Set an Attribute – Select this option, if you would want the selected option value to be saved as an attribute to be used further in the conversation flow.

If this option is selected, remember to provide an attribute name as well. This attribute will store the value of the option selected by the user.

c) Default display mode

Select a suitable display mode for the options from

Buttons – show the options as buttons to click on

Dropdown – show a drop-down in the typing area. This option applies only to the website chatbot. For other channels, this option is ignored and the options are displayed in the standard format for the channel.

d) Validation

Use the options here to decide, how is a user response handled when it does not match one of the available options

Default – If selected, the bot will ignore user input if it does not match the options configured and will continue with the flow. That essentially means the next node is configured within the flow or else if none is configured then forward it to the NLP Engine for processing & response

Validate Once – If selected, the bot will show a predefined validation message (only ONE time) if the user input does not match with the configured options. Else it will continue with the flow

Document image

Force Validation – If selected, the bot will show the predefined validation message and block the conversation flow until the user provides input that matches the configured options

Few pointers:

Enabling Trigger Path and Set attribute allows you to use the Button Format.

Enabling Trigger Path and Dropdown Menu allows you to use the Dropdown Menu with two kinds of formats ( List and Import). List View – The options added will be shown in a list format. Import – You can import a set of options that will be presented in List format

Enabling only the Set attribute allows you to use Multi-select.

3. Multi-Select Options in SMO

To enable Multi-Select kindly uncheck the “Trigger Path”, check “Set Attribute” and assign a value for your attribute:

User Prompt

The content in this option would notify your users that they can select multiple options after overtime they have clicked an option, the process would end when the User has selected the Done button which would be displayed to the user after the first option has been selected.

Done button title

You can enter a value in the “Done button title” which would indicate the user for ending the process of adding the options.

The values for the options clicked will be stored in the assigned attribute and the process would end when the user clicks on the “Done” button.

Updated 05 Jul 2022
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