Simplified Broadcast

engati has introduced a new simplified broadcast to provide a seamless user experience you can easily access sections such as broadcast history, scheduled broadcasts, drafted broadcasts, creating campaigns, and data export history with the least effort broadcasts and campaigns can push content to your engaged chatbot users this makes it a great marketing tool for business owners and marketers the opportunities are immense – keep your users engaged on a regular basis – reach out to a specific segment of users for important notifications or transactions usage of broadcasts and campaigns, trigger or schedule broadcast for the users use campaigns to subscribe to users and schedule or send messages to engage them send or schedule whatsapp template messages for exiting and new users availability availability broadcasts and campaigns can be sent to users on the following channels facebook messenger send messages to existing users who messaged your bot in the last 24 hours instagram send messages to existing users who messaged your bot in the last 24 hours line send messages to all users microsoft teams send messages to all users slack send messages to all users whatsapp send template messages to all existing and new users website send messages only to active users who have interacted with your web bot so whatsapp and website bots have limited ability to reach inactive users the other channels allow broadcasting to all users who have ever messaged your bot functionality functionality broadcast history this section helps you in creating a new broadcast and displaying the list of existing broadcasts along with their analytics the data metrics are identical to the older broadcast view you can also view your broadcasts triggered via api and details of broadcasts sent through wrapper apis filter out the broadcasts by selecting the channel used and the from to date range you can also sort the broadcast list based on the following criteria the data columns can be extended based on the metrics navigate to broadcast > broadcast history and click on the " " button , select "configure columns" note columns such as broadcast name, target users, and status would be selected by default you can add up to 9 columns to display message templates create whatsapp message templates and use them, to begin with, business initiated conversations additionally, you can use them to send marketing, transactional, and otp related broadcasts to the existing user scheduled broadcasts this includes the list of broadcasts that are scheduled if in case you miss out on scheduling a broadcast then you can create a new broadcast and schedule it from the ‘scheduled broadcast’ section itself along with the scheduled broadcast name, you can check the date and time of scheduling, the associated channel, and the selected target user group draft broadcasts while creating a new broadcast, the broadcasts selected as save draft would be displayed under the draft broadcasts section along with the broadcast name, you can also check the date and time at which the broadcast was saved as a draft and the channel associated with it in a case where you want to start off with a new broadcast, you can do that using the ‘create new broadcast’ option available in the same section or else you can edit/copy/delete the existing drafted broadcasts campaigns create campaigns that reach your customers at their preferred touchpoints more effectively export history get detailed logs of the exported broadcasts under export history you can keep a track of when the request for exporting the broadcast was initiated and completed along with its completion status exported csvs now include all configured columns by default , ensuring you get the complete data you need you can redownload the broadcast file using the download button (present on the right side of the ‘status’ column) for more details, check out our help documentation here https //help engati com/simplified broadcast#5tetr note this enhancement is available to those who use whatsapp as a channel if you face any issues or queries please reach out to us at mailto\ support\@engati com