Order updates
Order Confirmation
Send a WhatsApp notification to your customers when they place an order with your store.
Name - order_update Category - Alert Update Language - English (en) Template type - Media & Interactive
Header - Your order is placed!
Body - Hi {{1}},
Thank you for your purchase of {{2}} from Engati. Your order #{{3}} is getting ready and we will notify you when it is shipped. Footer - Enbo from Engati
Buttons - Type - Call to action Label - VIEW ORDER Url - Copy this URL https://ai.engati.com/ and then click on Add variable button on the right side.
Now, click on Preview and Submit button and add the below example values in the next step.
Example values - These are sample values for WhatsApp to approve the templates. Body: {{1}} - Engati Body: {{2}} - 100/- Body: {{3}} - 1234 Button URL: {{1}} - ?utm_source=engati&utm_medium=whatsapp
Shipment Update
Notify your users when their order is shipped
Name - shipping_update Category - Transactional Language - English (en) Template type - Media & Interactive
Header - Your order is shipped!
Body - Hi {{1}},
Your order #{{2}} from Engati has been shipped and is on its way 🚀
Footer - Enbo from Engati
Buttons - Type - Call to action Label - TRACK ORDER Url - Copy this URL https://ai.engati.com/ and then click on Add variable button on the right side.
Now, click on Preview and Submit button and add the below example values in the next step.
Example values - These are sample values for WhatsApp to approve the templates. Body: {{1}} - Engati Body: {{2}} - 1234 Button URL: {{1}} - ?utm_source=engati&utm_medium=whatsapp
Order Cancellations
Notify your customers when they place a request for cancellation.
Name - order_cancellations Category - Alert Update Language - English (en) Template type - Media & Interactive
Header - Your order is cancelled!
Body - Hi {{1}},
Your order #{{2}} from Engati has been cancelled.
Please let us know if you have any questions.
Footer - Enbo from Engati
Buttons - Type - Quick reply Label - CONTACT US
Now, click on Preview and Submit button and add the below example values in the next step.
Example values - These are sample values for WhatsApp to approve the templates. Body: {{1}} - Engati Body: {{2}} - 1234
