Order updates

3min

﻿Order Confirmation﻿
Send a WhatsApp notification to your customers when they place an order with your store.
Order confirmation template
﻿
Name - order_update
Category - Alert Update
Language - English (en)
Template type - Media & Interactive
Header - Your order is placed!
Body -
Hi {{1}},
Thank you for your purchase of {{2}} from Engati. Your order #{{3}} is getting ready and we will notify you when it is shipped.

Footer - Enbo from Engati
Buttons -
Type - Call to action
Label - VIEW ORDER
Url - Copy this URL https://ai.engati.com/ and then click on Add variable button on the right side.
Now, click on Preview and Submit button and add the below example values in the next step.
Example values - These are sample values for WhatsApp to approve the templates.
Body: {{1}} - Engati
Body: {{2}} - 100/-
Body: {{3}} - 1234
Button URL: {{1}} - ?utm_source=engati&utm_medium=whatsapp
﻿Shipment Update﻿
Notify your users when their order is shipped
Shipping update template
﻿
Name - shipping_update
Category - Transactional
Language - English (en)
Template type - Media & Interactive
Header - Your order is shipped!
Body -
Hi {{1}},
Your order #{{2}} from Engati has been shipped and is on its way 🚀
Footer - Enbo from Engati
Buttons -
Type - Call to action
Label - TRACK ORDER
Url - Copy this URL https://ai.engati.com/ and then click on Add variable button on the right side.
Now, click on Preview and Submit button and add the below example values in the next step.
Example values - These are sample values for WhatsApp to approve the templates.
Body: {{1}} - Engati
Body: {{2}} - 1234
Button URL: {{1}} - ?utm_source=engati&utm_medium=whatsapp
﻿Order Cancellations﻿
Notify your customers when they place a request for cancellation.
Order cancellation template
﻿
Name - order_cancellations
Category - Alert Update
Language - English (en)
Template type - Media & Interactive
Header - Your order is cancelled!
Body -
Hi {{1}},
Your order #{{2}} from Engati has been cancelled.
Please let us know if you have any questions.
Footer - Enbo from Engati
Buttons -
Type - Quick reply
Label - CONTACT US
Now, click on Preview and Submit button and add the below example values in the next step.
Example values - These are sample values for WhatsApp to approve the templates.
Body: {{1}} - Engati
Body: {{2}} - 1234