5min

Order updates

Order Confirmation

Send a WhatsApp notification to your customers when they place an order with your store.

Order confirmation template
Order confirmation template

Name - order_update Category - Alert Update Language - English (en) Template type - Media & Interactive

Header - Your order is placed!

Body - Hi {{1}},

Thank you for your purchase of {{2}} from Engati. Your order #{{3}} is getting ready and we will notify you when it is shipped. Footer - Enbo from Engati

Buttons - Type - Call to action Label - VIEW ORDER Url - Copy this URL https://ai.engati.com/ and then click on Add variable button on the right side.

Now, click on Preview and Submit button and add the below example values in the next step.

Example values - These are sample values for WhatsApp to approve the templates. Body: {{1}} - Engati Body: {{2}} - 100/- Body: {{3}} - 1234 Button URL: {{1}} - ?utm_source=engati&utm_medium=whatsapp

Shipment Update

Notify your users when their order is shipped

Shipping update template
Shipping update template

Name - shipping_update Category - Alert Update Language - English (en) Template type - Media & Interactive

Header - Your order is shipped!

Body - Hi {{1}},

Your order #{{2}} from Engati has been shipped and is on its way 🚀

Footer - Enbo from Engati

Buttons - Type - Call to action Label - TRACK ORDER Url - Copy this URL https://ai.engati.com/ and then click on Add variable button on the right side.

Now, click on Preview and Submit button and add the below example values in the next step.

Example values - These are sample values for WhatsApp to approve the templates. Body: {{1}} - Engati Body: {{2}} - 1234 Button URL: {{1}} - ?utm_source=engati&utm_medium=whatsapp

Order Cancellations

Notify your customers when they place a request for cancellation.

Order cancellation template
Order cancellation template

Name - order_cancellations Category - Alert Update Language - English (en) Template type - Media & Interactive

Header - Your order is canceled!

Body - Hi {{1}},

Your order #{{2}} from Engati has been canceled.

Please let us know if you have any questions.

Footer - Enbo from Engati

Buttons - Type - Quick reply Label - CONTACT US

Now, click on Preview and Submit button and add the below example values in the next step.

Example values - These are sample values for WhatsApp to approve the templates. Body: {{1}} - Engati Body: {{2}} - 1234



Updated 20 Jun 2022
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