Template Message

1. Introduction

Customers can now easily set up templates using the Template Message node for,

• Sending a template message in the bot flow
• Use Broadcast workflow to send broadcast using Path type and have node setup in the particular path
• Use Broadcast API with external systems to trigger a particular path as per custom logic

2. Availability

Template Message node will be available for customers with chatbot deployed on WhatsApp, with 360dialog as a provider.



3. Setup Template Message Node

Select the required template. Only approved templates from the 360dialog account will be visible. Login to the 360dialog account to create or check the approval status of templates.



Upload document/media and provide attributes/values for parameters. If attributes are used, please ensure that attribute value is available for the user in the chatbot flow.



If quick reply buttons are available, select the path to be triggered or/and attribute to be set when the button is clicked.



To test the template, click on the ‘Test Template’ button. Input the number, only WhatsApp numbers of existing users can be used.



Click on Send to send the template. Attribute values might not be initialised while testing the template. If satisfied, click on Save to save the node.

Note: All template messages in the bot flow, broadcasts or test templates are charged as per WhatsApp pricing and agreement.