Analytics

Once your chatbot is deployed and catering to your users, stats and insights become really important to understand how your chatbot is performing and what could be tweaked to improve its responsiveness. The various dashboards provided are around overall engagement and trends, dashboard focused around the automated responses, retention patterns for the chatbot and support agent dashboard.

1. Bot Engagement
2. Bot Responses
3. User Retention Analysis
4. Live Chat Summary
5. Agents
6. Channels
7. Agent Performance
8. Conversation Overview