Engati - User Guide
Tracking & Analytics

Analytics

1min

The Analytics module provides valuable data and insights about your chatbot's performance. Monitoring key analytics helps you understand how well your bot is working and identify areas for improvement.

Some of the main analytics dashboards in Engati include:

  1. Bot Engagement - Tracks overall bot usage and conversations over time.
  2. Bot Responses - Analyzes questions asked and how the bot replied.
  3. User Retention - Measures repeat conversations by users.
  4. Live Chat Summary - Metrics for human agents' live chats.
  5. Agents - Individual agent metrics like workload.
  6. Channels - Bot engagement across different platforms.
  7. Agent Performance - Individual agent productivity metrics.
  8. Conversation Overview - Full records of all conversations.

Together, these provide comprehensive visibility into how customers interact with your bot, its accuracy in responding, and team collaboration around managing your bot. The insights can be used to optimize bot responses, identify issues, and enhance the customer experience. Continually monitoring analytics helps maximize the impact of your Engati chatbot.

If you face any issues or queries please reach out to us at [email protected] 

Updated 03 Apr 2024
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