A chatbot is the core element in the platform around which other entities and functionalities are built. A chatbot can be defined as an encapsulation of the responses and the conversational flows. It would be also inclusive of associated capabilities of broadcasts, live chat, campaigns, etc.
The core building components of a chatbot include
Besides the core build components, there are a number of features available to aid you with your marketing, customer support, HR and service management requirements. The key ones here include
A single chatbot can be deployed or set up in multiple channels. The platform is designed keeping build once – deploy anywhere philosophy at the core. The choice of channels would be dependent on the user base for which it is intended.
Cases where multiple chatbots would be needed are where the chatbots are expected to serve completely different use-cases or cater to varied audience sets. For example – A company might have multiple products and would in that case require different chatbots for each of them. They would then reside on the respective product websites or social media channels.
You can create multiple chatbots from the platform, as per the plan limitations and they can be connected independently to the various channels. You can view and manage all your chatbots under your account from the home screen. You can also use the chatbot switcher at the top right to change the context from one chatbot to another.