Release Notes December 2022

As part of our monthly deployments, we had a release on 3rd Jan 2023. With this release, we released a few new features, resolved and enhanced several customer requests/enhancements and took another step forward to better solving our customer’s problems and use cases.

Following is the summary of the changes :

Given the importance of messaging and utilization on the platform, in the current sprint we added a feature to manage conversation credits. Conversation credits can now be added, edited and deleted depending on client requirements.

Improvements to the WhatsApp dashboard include visual charts to highlight which templates have the most usage, most engagement, and which buttons have the most response. These analytics give a sense of the quality of the content being broadcasted and responses.

Improvements to the JSON API node include making calls with form-unencoded API types. This allows for a much wider range of usage scenarios and use cases when making API calls using the JSON API node in a bot.

Broadcasts can now be stopped when they are in progress. This becomes especially important when using WhatsApp to send large broadcasts given the analytics available in real-time and the feedback on the reception of the message.

Broadcasts can also be retried for up to 2 times in case of failures. Analytics associated with retrials would stay true to the selected target audience.

Resolving a conversation has now been simplified to add the extra edge to agent productivity and improve the agent experience. Agents can now resolve a conversation with a single button click.

This filter is an addition to the existing set of filters using which a business owner or supervisor can view conversations active with any agent.

In line with minimizing button clicks and improving productivity, a new conversation can now be started by an agent in the Live Chat by clicking on the + icon.

Customers using the WhatApp channel will now be notified via email when changes related to account health occur. These include cases when the account quality is downgraded, the message tier is downgraded as well as number status is changed from live.

Improvements were made for better handling of error scenarios for WhatsApp Commerce. All error status packets can now be captured if encountered when using the WhatsApp Commerce node.

New attributes have been added to extract line items and final prices from the cart. This helps in capturing and tracking dynamic information for use later in different automation flows.

Agents can now view messages quoted by users on Facebook and Instagram. Agents can also now converse with users for up to 7 days increasing from the limit of 24 hours earlier.

Continuous improvements to the Mobile App to increase stability, speed and improve experience. Improvements were also made to Simplified OneView on the Mobile App.

The WooCommerce offering for ECommerce was released as a beta release. Customers who use WooCommerce as their platform can now be onboarded and experience the benefits of using the platform.

Deeper analytics now includes details on user journeys on the Shopify website from exploration to purchase. Information on dropped products, conversion rate, browser, traffic source, and device type is now available to help with qualification and attribution.