Release Notes September 2023

as part of our monthly deployments, we had a release on 12th september 2023 following is the summary of the changes portal portal list type attribute new type of attribute has been added which will allow the agents to use the dropdown functionality from one view currently this will not be visible for automation on the bot and end user, but agents can use it for live chat form node improvement earlier json arrays were visible to the end user on website bot widget for dropdown field in form node only values will be visible on the website bot widget inbox & live chat inbox & live chat start a new email earlier agents could only reply to emails received on the email id, but now they can draft and send a new email from oneview inbox agent level attributes new attributes were added for agent’s name, email id these can be used further in bot flow for automations e com & channels e com & channels retargeting segments flow enhancements previously while retargeting, we would first create a broadcast and then import contacts causing some delay after sending the broadcast in this enhancement, we now upload the contact list in a quicker manner and then move to broadcasting providing a better user experience shortcut to share products in our previous release, we introduced ai based product recommendations in live chat where agents can find cross sell and upsell recommendations as well as top sellers and share them with their customers in order to navigate to this feature, we have added a shortcut in the text message box as an icon clicking on which opens up the share products tab with just one click