Engati - User Guide
What's New?

Release Notes September 2023

8min

As part of our monthly deployments, we had a release on 12th September 2023. Following is the summary of the changes:

Portal

List type attribute

  • New type of attribute has been added which will allow the agents to use the dropdown functionality from one view
  • Currently this will not be visible for automation on the bot and end user, but agents can use it for live chat

Form Node improvement

  • Earlier JSON arrays were visible to the end user on website bot widget for Dropdown field in Form node
  • Only values will be visible on the website bot widget

Inbox & Live chat

Start a new email

  • Earlier agents could only reply to emails received on the email ID, but now they can draft and send a new email from oneview inbox

Agent Level Attributes

  • New attributes were added for Agent’s name, email ID. These can be used further in bot flow for automations

E-com & Channels

Retargeting Segments - Flow enhancements

  • Previously while retargeting, we would first create a broadcast and then import contacts causing some delay after sending the broadcast. 
  • In this enhancement, we now upload the contact list in a quicker manner and then move to broadcasting providing a better user experience.

Shortcut to Share products

  • In our previous release, we introduced AI-based product recommendations in Live chat where agents can find cross-sell and upsell recommendations as well as top sellers and share them with their customers. 
  • In order to navigate to this feature, we have added a shortcut in the text message box as an icon clicking on which opens up the Share Products tab with just one click.